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08-20-2009 07:04 AM
08-20-2009 07:31 AM
08-20-2009 01:25 PM - last edited on 08-20-2009 02:16 PM by WendyM
10-27-2009 01:50 PM
I am having a very similar problem they replaced my motherboard a little over 3 months ago just before the computer went out of warranty. I recived a 90 day extended warranty with no date on it saying when it would expire. I noticed within weeks that there were still problems as my programs were not performing as well as they used to and tried contacting hp again and they said it was a non issue. Now my computer will not stay on for more than 5 minutes. I called HP to have them fix the problem and they told me I should have called 2 weeks ago. Now they want me to pay for on the phone text support and all repairs. I will never buy an HP again.
12-09-2009 10:22 AM
I too have issues with my computer and I'm out of warranty. So they say I have to pay $259.00 for a new motherboard even though this is a known problem. what a crock !!! Isn't there some kind of lemon law? Does anyone know about what can be done to fix these computers.
12-22-2009 11:42 PM
Truth is this company has no need for customers, if you do the math for very DV6000 and DV9000 series sold with these known problems accounts for the loss in not only future income, but brand loyalty. Hewlett Packard will be out of business as gateway simply because they forgot who is boss! I spent for $2000 on my DV6000Z and was told the same thing you all have been told. Now if HP gets another dime from me it will be from my grand children after I am long gone. As of this posting I have gladly spent $4000 dollars with Apple (Mobile Phone, Time Capsule, Macbook Air, Macbook Pro Unibody, and Macbook Unibody, not including software) and I am sure this new found relationship is not soon to end. HP you are heading for the worst recession yet; remember the customer is always right, after all I am actually your missing pay check. I still have that DV6000Z (after all I spent $2000+ for it) as a constant reminder of how I got duped by a company I once respected.
12-23-2009 09:04 PM
Same happens to the 9000 (9500) series ... fried MB or Video Card Hardware Issue. Think about another manufacturer next time around - I certainly will!