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07-19-2011 05:05 AM - last edited on 10-05-2011 02:44 PM by DaniW
I have just purchased a DV7 6011tx laptop and the following error is now coming up (after only a few days use!)
SMART Harddisk error,
"The SMART hard disk check has detected an imminent failure.
To ensure no data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics."
This message comes up in the Intel rapid storage application and also a warning message comes up when I start the machine up just before the windows logo.
I have run a full HDD error check and only a few bad cluster files came up, which were fixed on the spot, however it did not fix the SMART HDD error. I should note, that the computer runs fine, even while it displays this error message, however for a new computer does seem a little slow sometimes.
I noticed when I first got the computer that it was not as fast as I was first expecting it to be, could this be why?
Also what is the next step in to getting this fixed? Obviously the computer is still under warranty since it was just bought the other week.
FYI - I purchsed the product directly through HP and not through a retailer, ie. Harvey Norman etc.
Any help would be greatly appreciated,
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07-19-2011 05:24 AM
The SMART imminent failure for Hard drive is an indication that your Hard drive is on verge of failure or might fail anytime depending on usage. I would strongly recommend you to back up your files as soon as possible before hard drive dies out completely.
Run HP Diagnostics for HDD and provide failure code of Hard drive test to HP Technical Support by contacting them so that its replaced for you free of cost within warranty period of your notebook.
Kindly check the instructions over here in order to run the test for your hard drive
Also, if your computer is within 21 days of usage as HP has 21 days return policy, you can get the computer exchanged/replaced through HP Shopping.
I am an HP employee!!
07-20-2011 12:00 AM
I have contacted HP customer support, angry at first about how the Hard drive had failed so soon after getting the laptop, but soon pleased with the fact that because it has failed within 30days they will not only replace the whole laptop, but actually bring the new laptop to my house and in the process pick up the old one.
Is it feasible to assume that because of this HDD failure, this could be a reason for the computer seeming a little slow?
07-20-2011 01:43 AM
I'm glad to know you reported the issue ASAPand got your laptop exchanged.
I am an HP employee!!
12-29-2011 09:16 AM
am getting same error on boot. performed the 'hard drive test' under the 'system diagnostics' option, no problem indicated but same 'imminent failure' screen appears at every boot. is the HDD reqd to be replaced?
10-19-2012 08:20 AM
My hard drive has failed, not in 30 days but it is under warranty... why are they having so much trouble and who is going to pay to fix it next time since the warranty will be expired??? Just saying.