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02-16-2012 10:53 AM
I have 1 month old 8560w and it died while I had put on sleep.
Power led is flashing white and amber.
HP says it needs system board replacement but there is no stock and they are backordered. No ETA.
Apparently I am not the only one in our company with this problem.
Not a great feeling when a month old "Elitebook" dies like this..
02-24-2012 09:22 AM - edited 02-24-2012 09:33 AM
Same problem here. 2 out of 3 laptops had failed in same fashion within first 2 months of use. I had submitted support case on 1/31 and it is still being backordered with no ETA after escalating many times. Today marks 4 weeks down time and I purchased 4 years next business day support. If you have a chance, please request a replacement laptop RIGHT AWAY or your risk major down time for your organization. Good luck folks.
03-09-2012 10:33 AM
Same problem here with the 8560p
out of 20 we bought
3 have died with the same symptom
i was able to make one resurect after leaving it unpowered for a week & removing the HD
03-22-2012 04:47 AM
We've got over a 100 of these and out of the five in the field now two are dead within weeks with just a flashing Lighingbolt. The light flashes from dim then bright at a constant rate. Since the LED does not flash from off to on it's hard to distinguish the flashing in a well light room.
contacting our buyer to return the systems.
04-27-2012 10:06 AM - edited 04-27-2012 10:08 AM
i am facing same problem too. Please can somebody tell me how to fix this. I have lost my invoice so cant claim my warranty.
04-27-2012 01:56 PM
i have registered with hp and have checked my warranty and it is active till dec 11 2014 now how do i create support ticket should i just print this page
04-28-2012 04:33 AM
It's either on the site, alternatively there's a list of support phone numbers you can also use. Check what came with the machine, or the HP support site..