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07-29-2012 07:33 PM
Hi, all: I'm having trouble printing from my HP G60 Notebook. When I attempt to print a document or project, a message comes up telling me to replace my cyan and magenta ink cartridges, or print in Black Only. I've checked my printer, realigned the cartridges, checked the expiration date on each cartridge, cleaned printheads and contacts, and I get fantastic test pages from my onscreen alignment and testing options! The cartridges are NOT the problem; they were installed just a month ago, feel completely full (holding a full in one hand and used in the other, you can tell the diff!) do not expire for 1 year on magenta, 2 years on cyan. Both my printer and laptop displays show ample ink levels, but I still get this darn message every single time I attempt to print. Can anyone explain what the heck is going on, and more importantly, how do I get past this and continue to use my laptop to print?
07-30-2012 06:09 AM
I would remove the full printing software package and just install the "add printer wizard" driver only. How are you connected to the printer, direct usb or wireless or wired network?
08-05-2012 08:06 PM
Hi, this is actually s1ch1s despite the new user ID (do not get me started on the bad luck I seem to be having with HP lately...)
I am connected to the printer via direct USB. I broke down and bought new ink cartridges juuust in case there was something funky with them, but still getting that same message despite a full reading on the meters.