HP G62 Notebook PC start up problem [ Edited ]

[azzam_ms360]

Hi,

   Whenever I start up my G62 Notebook, the screen shows the HP logo, and "Press F12 to enter start up menu". After this screen shows up, it stays on that page. I clicked on BIOS (F10) and when to "Diagnostics" and clicked on both of the 2 options. the first option said "Memory Test", i did the memory test and it passed. When i did the other option "Primary Hard Disk Self Test" is said "Hard Disk Not Exist"

Any help for this issue? 

[erico · Accepted solution]

Unfortunately I have bad news for you.

The BIOS diagnostic  test confirms that your hard disk has failed. 

Is your G62 notebook still within its warranty period?

If it is...Contact HP

If not.'.gather your HP Recovery disc set and purchase and install a new hard disk..

Best regards,
erico

[azzam_ms360]

the warranty for the laptop is still valid 

i have had this laptop for about a month and a half, i dnt know how something like this could fail so quickly

but thank you for the help, appreciate it

[erico]

Hi,

---

azzam_ms360 wrote:

the warranty for the laptop is still valid 

i have had this laptop for about a month and a half, i dnt know how something like this could fail so quickly

but thank you for the help, appreciate it

---

An occurrence like this is quite rare.

Best regards,
erico

[crisdc]

i have a proplem witt my hp g62 .it got water on it and it does not get on