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10-06-2011 07:01 PM
I have an HP HDX x16t-1200 laptop running Windows 7 x64. I have updated the the fingerprint reader driver to 126.96.36.199 and I have updated the digitalPersona software to version 4.11.3826. The fingerprint reader shows correctly in the device manager and the digitalPersona software recognizes the reader. However, when I go to setup my fingerprints, nothing happens. I swipe my finger over the reader and nothing is recognized. I get no feedback from the system at all.
Would there be any other reason this would not be working even though both Windows and digitalPersona recognize the reader?