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HP Keyboard and mouse do not work on my laptop.. (951 Views)
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Agyeik Honor Student
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Agyeik
Posts: 3
Registered: ‎05-13-2012
Message 1 of 6 (951 Views)
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HP Keyboard and mouse do not work on my laptop..

‎05-13-2012 01:19 AM

Randomly my keyboard and mouse stop working on  my laptop....

 

Keyboard:

When my laptop reaches the login screen my keyboard won't work, I have to put it in to standby mode first, resume the OS and then it starts working again normally.

 

Mouse:

My mouse doesn't work at all. I have to use a USB mouse

 

Is there anyway for me to fix this problem?

 

Specs:

Windows Pavilion dv7

Windows Vista 64 bit

4gb Ram

AMD Turin Dual Core 2.2GHZ

500gb Hard drive

Three years old.

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Provost Provost
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erico
Posts: 19,395
Registered: ‎01-07-2009
Message 2 of 6 (940 Views)
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Re: HP Keyboard and mouse do not work on my laptop..

‎05-13-2012 03:57 AM

Hi,

 

Please identify your notebook with its complete product name or product number. Post all of the alphanumeric characters. 



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Agyeik Honor Student
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Agyeik
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Registered: ‎05-13-2012
Message 3 of 6 (938 Views)
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Re: HP Keyboard and mouse do not work on my laptop..

‎05-13-2012 04:32 AM

Hi

 

The spec is:

 

HP DV7 - 1451nr

 

Windows vista home premium 64 bit.

 

All the drivers are also up to date!

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Provost Provost
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erico
Posts: 19,395
Registered: ‎01-07-2009
Message 4 of 6 (934 Views)
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Re: HP Keyboard and mouse do not work on my laptop..

[ Edited ]

‎05-13-2012 05:14 AM - edited ‎05-13-2012 05:16 AM

Download the update to the HP support assistant and install it.

 

Start the HP Support Assist and select Maintain and run a TuneUP.  There have been numerous BIOS updates since your notebook was released to market. Let the tuneup update the BIOS to the version that it suggests. 



**Click on the White Kudos star on the bottom left if you would really like to say Thanks.**
**Clicking the "Accept as Solution" option on a post that helps or solves your issue helps others googling for a solution to the same problem you are facing**

  Microsoft MVP 2013- Microsoft Windows Expert - Consumer
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Agyeik Honor Student
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Agyeik
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Re: HP Keyboard and mouse do not work on my laptop..

‎05-13-2012 12:31 PM

Hi, I did this and i still have the same problem.

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BETW Honor Student
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Registered: ‎07-10-2012
Message 6 of 6 (766 Views)
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Re: HP Keyboard and mouse do not work on my laptop..

‎07-10-2012 03:48 PM

 I have a problem with my PC mobile device that the keyboard stop working and the mouse also

dv6000 hp

 

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