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08-02-2012 07:49 PM
Product name: HP G60-550-CA
OS: Windows 7 (Can't remember whether it's 32 or 64-bit)
My laptop sees moderate use, nothing too tough or extreme. It usually sees anywhere from a half hour to about 2 hour periods of use a few times a day.
The machine was working perfectly fine this morning, and I've never had any problems with it running. Let the machine install an OS update before shutting down, but it wouldn't start up after that. The AC indicator light is on when the cord is plugged in, but the battery charging light isn't turning on. The AC adaptor was certainly working earlier because I remember seeing the charging icon on screen. I've tried starting it up without the battery in, but that's not working either. I've tried running it without the AC cord and that yielded the same result. Not sure what the problem is, but any help would be appreciated.
08-02-2012 07:53 PM
Sometimes electrical components needs to have all power sources removed and reintroduced to work properly. Try performing a hard reset first, if it doesn't work then we'll move to the next step.
To Perform A Hard Reset
- Shut down the computer by going to the Start menu and selecting shut down. (If you have no display, hold the power button down for 5 seconds); (if the computer doesn't power on, move to the next step)
- Disconnect the AC Adapter from the notebook.
- Remove the battery from the bottom of the notebook. There will be a switch/button to eject the battery.
- Wait at least 1 minute with all power sources disconnected.
- Re-insert the battery and reconnect the AC Adapter and then attempt to power on the notebook.
08-02-2012 08:48 PM
Took the battery out and pulled the AC out and gave it a good while without power. Started up fine. Thanks for the help!
Good deal! If you can, I'd recommend updating the BIOS to make sure it's running the latest version. Sometimes, it can help with system reliability.