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09-28-2010 02:54 PM
My HP netbook, bought on Black Friday after Thanksgiving 2009 died in September, less than 10 months after purchase! DEAD AS A DOORNAIL with my photos and other files held hostage inside. I used this for WORK as a self-employed consultant - so I am NOT amused! I WANT TO KNOW HOW TO GET IT FIXED BY HP FOR FREE - INCLUDING NO PAYMENT FOR SHIPPING. This is NOT acceptable! I had to buy a new computer under duress that day to meet client deadlines. I'm not a happy HP camper! I've told everyone about this netbook and now am telling everyone about its death - doesn't reflect well on HP. I want it fixed. HOW AND WHERE - email me, please. ASAP.
09-28-2010 04:55 PM
This is a user to user forum, please contact HP directly
Everywhere else http://welcome.hp.com/country/us/en/wwcontact_us.h
To get your data, remove the hard drive from the system, then connect it using a USB adapter or external USB hard drive enclosure to your new PC and copy your data to the new PC.
09-30-2010 07:54 AM
I have no expertise or knowledge about how to "remove your hard drive" - that's not something I would be comfortable doing. I need my data and I'm not going to risk ruining my netbook by "do-it-yourself" and I am NOT going to pay a Staples or other to do it for me. HP is responsible.
09-30-2010 10:05 AM - edited 09-30-2010 10:07 AM
Wow it has been a while since we had a good rant here. OK, you will be pleased to know that on netbooks the warranty is one year BUT you must pay for return shipping to HP. Secondly, if you send it back in you can expect probably a two week turnaround. Thirdly, HP will not take any effort to preserve your data. This is all spelled out in writing in your warranty. HP only owes you compliance with the written warranty, nothing more. So, you have a couple choices. You can try to learn how to remove the hard drive (piece of cake) and save the data to another computer with a usb adapter (again, piece of cake) or you can take your football and go home. On most models removal of the hard drive does not void the warranty.
I am not HP, so you don't need to get angry with me or shoot the messenger. If you are willing to accept some help, post back for a link to the Manual and instructions on dealing with the hard drive (need your exact model number), otherwise just call HP and deal with it there.