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02-28-2012 02:57 PM
My Duaghter is out of the country studing abroad. Her PC would no longer boot up so she took it to a support shop. They replaced her hard drive, fixed an over heating issue and reloaded her PC. Now she is getting this new error message and she is desparate to get this fixed. We have owned this PC for only 2 years. I am sure it is out of support.
HP Pavilion dv-4087CL Notebook receiving : Boot Device Not Found-Please install an operating system on your hard disk.
She took it back to the support shop and they upgraded her bios, but that did not fix the error message.
Please help! What can she do now.
02-28-2012 03:29 PM - edited 02-28-2012 03:30 PM
Normally that means the hard drive failed.
I know it was replaced but maybe the replacement drive went out too.
There is a hard drive diagostics tool your daughter can run in the BIOS.
I suggest she run it (enter the BIOS by tapping the F10 key as soon as she sees the HP welcome screen).
Then once in the BIOS, there should be a diagnostics menu..one for memory and one for the hard drive.
She should select the hard drive diagnostics application and see what it reports.
Then go from there based on what is reported.