HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

HP Pavilion dv-4087CL Notebook receiving : Boot Device Not Found-Please install an operating system (120 Views)
Reply
Reply
Topic Options
mlb2kids Student
Student
mlb2kids
Posts: 1
Registered: ‎02-28-2012
Message 1 of 2 (120 Views)
Report Inappropriate Content

HP Pavilion dv-4087CL Notebook receiving : Boot Device Not Found-Please install an operating system

‎02-28-2012 02:57 PM

My Duaghter is out of the country studing abroad.  Her PC would no longer boot up so she took it to a support shop. They replaced her hard drive, fixed an over heating issue and reloaded her PC.  Now she is getting this new error message and she is desparate to get this fixed.  We have owned this PC for only 2 years. I am sure it is out of support.

 

HP Pavilion dv-4087CL Notebook receiving : Boot Device Not Found-Please install an operating system on your hard disk.

 

She took it back to the support shop and they upgraded her bios, but that did not fix the error message.

 

Please help!  What can she do  now.

0
Reply
0
Please use plain text.
 
Provost Provost
Provost
Paul_Tikkanen
Posts: 22,580
Registered: ‎07-13-2010
Message 2 of 2 (99 Views)
Report Inappropriate Content

Re: HP Pavilion dv-4087CL Notebook receiving : Boot Device Not Found-Please install an operating sys

[ Edited ]

‎02-28-2012 03:29 PM - edited ‎02-28-2012 03:30 PM

Hi:

 

Normally that means the hard drive failed.

 

I know it was replaced but maybe the replacement drive went out too.

 

There is a hard drive diagostics tool your daughter can run in the BIOS.

 

I suggest she run it (enter the BIOS by tapping the F10 key as soon as she sees the HP welcome screen).

 

Then once in the BIOS, there should be a diagnostics menu..one for memory and one for the hard drive.

 

She should select the hard drive diagnostics application and see what it reports.

 

Then go from there based on what is reported.

 

Paul

0
Reply
0
Please use plain text.