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12-01-2008 06:22 PM
My HP Pavilion dv5t seems to be having issues with the CD/DVD Drive.
- First, the drive opens at seemingly random instances while the drive is not in use. This includes with both media in the drive or while empty without anyone using the laptop. Only occurs when the laptop is on (thankfully).
- Secondly, it is no longer able to burn CDs. The drive reads data just fine, but when I try to burn CDs through Windows (or other software; i.e. Nero) I receive an error. (With Windows: "Windows was Unable to Format the Disc)
The device is a TSSTcorp CDDVDDW TS-L633A
The device is supposedly "working properly". I have tried uninstalling and reinstalling drivers, and using different CDs to write the data to. Please advise with any suggestions. Thanks in advance.
12-02-2008 03:33 PM
I am an HP employee.
12-06-2008 01:46 PM
12-06-2008 03:04 PM
12-06-2008 04:46 PM
12-15-2008 05:19 AM
Hi, after reading these posts I discovered that the problem I had with my new laptop was the same as everyone else in this thread.
I read the post from HP help and figured I did not want to mess with the registry and doing a reload is just plain stupid since Vista will do another update again.
I took my Compaq laptop back to Best Buy where I had bought it 3 months ago and told them what I had seen in the forum and they
have a system registry recover disk they installed it and found 2 problems and it cured my laptop blues and they did mine for free. They also mentioned if anyone else has a Microsoft update that ruined the use of their laptop dvd drive to bring it in the Best Buy stores and they would do the easy fix for free. Good Luck on getting it free but hey it is worth a try!
11-26-2010 03:18 PM
I have this model of notebook and i had not used it in 2yrs and since i did my updates my CD/DVD drive will not work. Has there been any simple type of solutions since this problem occured? I would think HP would have a free update of some kind to resolve this conflict. Thanks for any information about this problem.