HP Pavilion dv5t CDDVD RW Drive Issues

[kjschmitz]

My HP Pavilion dv5t seems to be having issues with the CD/DVD Drive. 

• First, the drive opens at seemingly random instances while the drive is not in use.  This includes with both media in the drive or while empty without anyone using the laptop.  Only occurs when the laptop is on (thankfully).  

• Secondly, it is no longer able to burn CDs.  The drive reads data just fine, but when I try to burn CDs through Windows (or other software; i.e. Nero) I receive an error.  (With Windows: "Windows was Unable to Format the Disc)

The device is a TSSTcorp CDDVDDW TS-L633A

The device is supposedly "working properly".  I have tried uninstalling and reinstalling drivers, and using different CDs to write the data to.  Please advise with any suggestions.  Thanks in advance.

~K. Schmitz 

[CharlesHP]

Try pop out the DVD drive unit and insert again, it might just be it's not seated well. If that doesn't help, maybe you have to get a replacement drive.

[Hasbro]

My dv5 CDDVD driver stopped working alltogether - I just bout the system 1.5 months ago.  The driver information pop-up says: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available."   I took it to the place of purchase and their first response was to scrub the HD and relaoad everything(??).  Seems awfully extreme, but I can't find the driver available anywhere on-line.  Anyone had similar experience?  Thanks in advance.

[Cailis]

I'm having the exact same issues as Hasbro and my laptop is also about 1.5 months old. The issues seem to have started after a recent windows update but removing the updates didn't help. Using system restore to roll back almost a month fixed the problem temporarily but if any windows update is applied the drivers break again immediately. Even if i don't install a windows update, the drivers eventually go bad again and i have to restore again.

[Hasbro]

Here's what HP sent me as a reply and so far, it seems to have worked; I'll keep you up to date if anything else happens. Cheers. Thank you for contacting HP Total Care. From your description, I understand that, the CD/DVD drive is not working with a Error message pop's up as "This device cannot start (Code39)". Let me assist you in this regard. Let me first appreciate your enormous amount of efforts and patience you have put in to resolve this issue by following the basic troubleshooting steps and letting me know the steps that have been performed. The issue might be due to the corrupted device drivers or due to corrupted registry entries. However, to resolve the issue I recommend you to perform the below troubleshooting steps provided and check for the issue. Before performing the steps, I would request you take the back up the Registry. Backing Up Registry and Registry Key === CAUTION: The registry contains critical information and a registry backup is essential. An incorrect registry entry may cause serious system problems or prevent the computer from starting. You will not be warned of any incorrect registry entries. If the registry is not backed up, the only way to recover the system is to reinstall the operating system. Do not double-click the Backup.reg file on the desktop unless you intend to undo the changes you are making to the registry. 1. Click Start and type regedit in the text box. 2. Click "File" in the menu. 3. Click "Export" from the drop-down menu. 4. Click the down arrow beside "Save In" and select Local Disk(C. 5. Type Backup.reg in the File Name field. 6. Click Save. * Remove the registry entry 1. Click Start,and then click Run. 2. In the Open box, type regedit, and then click OK. 3. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11c e-bfc1-08002be10318} 4. On the File menu, click Export. 5. In the File name box, type savedkey,and then click Save. 6. Click the REG_MULTI_SZ data type UpperFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes. Note If this data type is missing, go to Method 2. 7. Click the REG_MULTI_SZ data type LowerFilters, and then click Delete on the Edit menu. When you are prompted to confirm the deletion, click Yes. 8. Quit Registry Editor, and then restart the computer. * Replace the existing driver 1. Click Start, and then clickControl Panel. 2. If Control Panel is in Category view, click Performance and Maintenance, and then click System. If Control Panel is in Classic view, double-click System. 3. On the Hardware tab,click Device Manager in the left pane. If a dialog box appears that describes permissions, click Continue. 4. Click the drive with the question mark next to it. 5. On the Action menu, click Uninstall. When you are prompted to confirm the removal, click OK. 6. Repeat steps 4 through 5 for any other drives with question marks. 7. On the Action menu, click Scan for hardware changes. Troubleshooting playback problems with CDs, DVDs, and VCDs: http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00814995&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN NOTE: Clicking the link may give an error indicating it is invalid. Copy and paste the entire link in a new browser window. I believe this information helps you. If you need further assistance, please reply to this message and we will be happy to assist you further. Glad to be of Service, Have a Great Day !!! Sincerely, Julie HP Total Care ***Do Not Delete Service Ticket Number*** {ticketno:[8019077193]} ***Do Not Delete Service Ticket Number*** Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. Stay connected and protected with HP's new online storage and sharing service, HP Upline. To try it FREE for one year, please visit: http://redirect.hp.com/svs/rdr?TYPE=4&s=upline&tp=upline_email&pf=cndt&locale=en_us&bd=pavilion&c=none For more information, including technical information updates, please visit our Web site at http://www.hp.com/support. HP does not require you to send any financial data in yourreply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.

[lostgeek]

Hasbro;

Thank you, thank you, thank you.  We discovered the same problem on my daughter's notebook this morning, and your post solved the problem.

Thank you.

[westy311]

Hi, after reading these posts I discovered that the problem I had with my new laptop was the same as everyone else in this thread.

I read the post from HP help and figured I did not want to mess with the registry and doing a reload is just plain stupid since Vista will do another update again.

I took my Compaq laptop back to Best Buy where I had bought it 3 months ago and told them what I had seen in the forum and they

have a system registry recover disk they installed it and found 2 problems and it cured my laptop blues and they did mine for free.  They also mentioned if anyone else has a Microsoft update that ruined the use of their laptop dvd drive to bring it in the Best Buy stores and they would do the easy fix for free.  Good Luck on getting it free but hey it is worth a try!

[MDMartin41]

I have this model of notebook and i had not used it in 2yrs and since i did my updates my CD/DVD drive will not work. Has there been any simple type of solutions since this problem occured? I would think HP would have a free update of some kind to resolve this conflict. Thanks for any information about this problem.