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06-24-2012 04:27 PM - edited 06-24-2012 04:28 PM
The laptop in question is an HP Pavilion dv9660ev with a fresh Windows 7 ultimate 64 Bit install. I downloaded quickplay and searched many forums about the issue and can't find a solution. QuickPlay says that the webcam is in use, whereas Skype and Windows Live Messenger don't even have it listed. Please help. I really like the laptop and wanted to make video calls with it.
Thank you in advance.
10-22-2012 10:22 AM - edited 10-22-2012 10:24 AM
Integrated webcams are usually specially made to fit the bezel or LCD panel of the notebook.
The issue described is a driver issue.
It does not seem that any Windows 7 64bit drivers were made for this notebook.
You can try Vista 64bit drivers, but I did not see any webcam drivers listed.
More than likely, the webcam just won't work with Windows 7 as it wasn't really designed for it.
Using a driver for a different operating system that what is being used is really a hit or miss with no guarantee of functionality.
However, there is a small chance that there may be a driver somewhere out there that will work. Go to Start and search for Device Manager at the bottom and open it.
There should be an imaging section of hardware listed as long as Windows is using a generic Microsoft driver. Expand this category. Is there something that is identified as a webcam? If so, double-click it and go tot he Details tab. Change property to Hardware Ids and let me know what value it has listed.
The screen should look something like this image.
10-23-2012 06:58 AM
First of all, i want to thank you for trying to help with this issue. I'm sure that many people have the same problem.
The hardware Ids lised are
this is with a driver installed from automatic update. it is called "HP Webcam".
10-24-2012 02:16 PM
I found plenty of sites to claim they had a driver, but it required downloading a program that scanned for the devices and then downloaded the driver automatically. I personally do not trust programs that claim to automatically find and fix all driver issues automatically.
If you feel comfortable with it, you could try searching google for USB\VID_04F2&PID_B023&REV_0606&MI_00. The first two sites had some results.
It may be best to get an external webcam that is designed for notebooks. This is not as convenient, but you would be more likely to use it with a variety of hardware and software configurations.