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I have HP tablet tx2000z CTO notebook. It ran really good till it was under warranty. It had been just a month or two after warranty expired and I am having some issues.
Once in a while, my network card won't work. It won't show up even in hardware settings under network settings. It will show up my bluettoth card as well as my LAN card but no wireless card 
. So, I have to restart my laptop 8-9 times a day to just connect to wireless network. Somehow restarting it many times fixes its problem. And when wireless card is working, I can magically see my Broadcom card under wireless network. That's so waste of time to restart laptop 10-20 times to make wireless card working. ha ha ha.
To resolve this issue I first restarted my laptop to see if this fixes the issue. But no luck.
Then I reinstalled my Broadcom wireless card drivers, no luck.
I updated my bios to the latest version, no luck still.
I installed Windows Vista again, no luck.
No matter what I do, wireless card sometimes work and sometimes doesn't. Can anyone here help me out? Please.......
I know that I did a mistake buying an HP laptop, but what can I do now? I own a small business, I have like 8 laptops and all are from HP. But I think I will go with another laptop provider in future. This is really unprofessional behavior from HP.
Just read the following conversation and then you will realize that people who are trouble shooting our problem from HP tech support are not that smart after all.
I told Kevin so many times that my router and modem is fine such that I can access the internet wirelessly from my other laptop. But he still insists to toubleshoot my modem. ha ha ha. waste of 2-3 hours.
Bhavin Gandhi : Wireless card suddenly stopped working. Once in a while it works perfectly without doing anything.
[An agent will be with you shortly.]
[You are now chatting with Kevin Siebel .]
Bhavin Gandhi : hey Kevin!
Bhavin Gandhi : How are you?
Kevin Siebel : Welcome to HP Total Care for notebook support. My name is Kevin. Please give me a few moments while I review your issue description.
Note: For security reason, PLEASE DO NOT SEND Credit Card information on Chat.
Kevin Siebel : Hi Bhavin, how are you doing?
Kevin Siebel : Fine thank you.
Bhavin Gandhi : I am fine
Bhavin Gandhi : I am having problems with my wireless card from last few days
Bhavin Gandhi : 15 days to be more precise
Kevin Siebel : You are facing wireless issue with your notebook?
Bhavin Gandhi : and I was wondering if you can help me out with the same
Bhavin Gandhi : yeah!
Kevin Siebel : Have you taken any steps to resolve the issue?
Bhavin Gandhi : yeah!
Bhavin Gandhi : I have installed Broadcom (my wireless card) drivers again
Bhavin Gandhi : I also restarted my laptop 3-4 times
Bhavin Gandhi : I uninstalled the drivers and let it re-install
Bhavin Gandhi : but what happens is this.........
Kevin Siebel : Bhavin, tell me who is your internet service provider?
Bhavin Gandhi : Sometimes when I restart......it will magically connect to the wireless network and shows Wireless card in the Device settings option
Bhavin Gandhi : My internet service provide is ATT
Bhavin Gandhi : but its not a problem
Bhavin Gandhi : as my other laptop connects to the network just fine
Kevin Siebel : Bhavin, tell me who is your internet service provider?
Bhavin Gandhi : Are you a human?
Bhavin Gandhi : I told you once........my network service provider is ATT
Bhavin Gandhi : hello!
Bhavin Gandhi : Hello!
Bhavin Gandhi : Are you there?
Kevin Siebel : Yes I am there.
Kevin Siebel : I am human being as you are.
Bhavin Gandhi : Well, then why didn't you read the above sentence I wonder
Kevin Siebel : I was reading the steps you have performed.
Bhavin Gandhi : yeah!
Bhavin Gandhi : that steps says that my wireless provide is ATT
Kevin Siebel : Bhavin, have you contact your internet service provider is there any outage in your area.
Bhavin Gandhi : Yeah!
Bhavin Gandhi : ANd there is no outage
Bhavin Gandhi : don't you get it?
Bhavin Gandhi : My other laptops are working under the same network
Kevin Siebel : What they are saying.
Bhavin Gandhi : didn't you read?
Bhavin Gandhi : Hello
Bhavin Gandhi : Hello!
Bhavin Gandhi : ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Bhavin Gandhi : Kevin Siebel : Bhavin, have you contact your internet service provider is there any outage in your area.
Bhavin Gandhi : Yeah!
Bhavin Gandhi : ANd there is no outage
Bhavin Gandhi : don't you get it?
Bhavin Gandhi : My other laptops are working under the same network
Kevin Siebel : What they are saying.
Bhavin Gandhi : didn't you read?
Bhavin Gandhi : ;;;;;;;;;;;;;;;;;;;;;;;;;;;;
Bhavin Gandhi : Now you can read above comments I guess
Kevin Siebel : Bhavin Gandhi, you have dial up connection or DSL connection.
Bhavin Gandhi : DSL
Kevin Siebel : Thank you.
Kevin Siebel : Bhavin Gandhi, tell me the light status on the moderm.
Bhavin Gandhi : Dude!
Bhavin Gandhi : Are you human?
Bhavin Gandhi : Are you even listening to me?
Kevin Siebel : Yes.
Bhavin Gandhi : is that an automated response or what?
Bhavin Gandhi : How many times should I tell you that other Laptop in THE SAME NETWORK (wireless network) works fine
Kevin Siebel : Yes Bhavin I have just ask you the light status why you are asking like are you human?
Bhavin Gandhi : just to confirm
Bhavin Gandhi : as if you are an automated response then I would not like to waste my time here
Kevin Siebel : Bhavin, I am asking you about moderm light status.
Kevin Siebel : Not your notebook.
Bhavin Gandhi : Yeah! modem lights are ON
Kevin Siebel : Bhavin, give me the light status like ethernet light green and so on.
Kevin Siebel : This is very important step.
Bhavin Gandhi : ok
Bhavin Gandhi : one min
Kevin Siebel : Bhavin, I understand the concern.
Kevin Siebel : Sure I am there for you.
Bhavin Gandhi : lights are green
Bhavin Gandhi : and 2 lights are blinking
Kevin Siebel : Bhavin, which 2 lights are blinking.
Bhavin Gandhi : Power is stable and wireless is blinking
Kevin Siebel : Give me the name on the 2 light's which are blinking.
Kevin Siebel : What about the 2nd light which is blinking.
Kevin Siebel : Please reply.
Bhavin Gandhi : I thought other light is blinking
Bhavin Gandhi : but can't see now
Bhavin Gandhi : that's why I was keeping you on hold
Bhavin Gandhi : but well.........wireless light is the only one blinking at this time
Kevin Siebel : Bhavin how many light are there in the moderm.
Bhavin Gandhi : 3
Kevin Siebel : Bhavin, would you please name the 3rd one.
Bhavin Gandhi : power
Bhavin Gandhi : link
Bhavin Gandhi : and ready
Bhavin Gandhi : and there is a wireless
Bhavin Gandhi : 
Kevin Siebel : 1st is power light that is green.
Bhavin Gandhi : yes
Kevin Siebel : Please have patience so we both should be on same level.
Bhavin Gandhi : just curious
Bhavin Gandhi : do you have a Manager?
Kevin Siebel : Wireless light is blinking.
Bhavin Gandhi : whom I can talk to?
Bhavin Gandhi : hmmm?
Kevin Siebel : Yes, I have however if you give me time I am about to resolve the issue.
Bhavin Gandhi : You can't as you are not understanding the issue itself
Bhavin Gandhi : I have worked in IT and I know that my modem is working
Kevin Siebel : Bhavin, I understand the issue.
Bhavin Gandhi : as I have connected my laptop with it and its getting internet connection
Bhavin Gandhi : also I have connected 2 of my other laptops
Kevin Siebel : However I need time to reply you also.
Bhavin Gandhi : which are working fine
Bhavin Gandhi : can you give me your unique identification number?
Kevin Siebel : Which identification number the chat activity number.
Kevin Siebel : That is 2389329.
Bhavin Gandhi : oh ok
Kevin Siebel : This is Activity id 2389329.
Bhavin Gandhi : if I refer to this number then I can reach you, right?
Kevin Siebel : Bhavin this the chat activity id number we don't have and special number so you can reach me or anyone specifice.
Kevin Siebel : We take chat's randomly.
Bhavin Gandhi : no worries
Bhavin Gandhi : continue
Bhavin Gandhi : if you can resolve the problem then its fine
Kevin Siebel : As you wireless light is blinking.
Bhavin Gandhi : otherwise, I am not expecting any output I guess
Bhavin Gandhi : yes!
Kevin Siebel : Just what to know tell me how fast it is blinking.
Bhavin Gandhi : very fast
Kevin Siebel : How fast can you tell me.
Bhavin Gandhi : I can't calculate in nano second I guess
Kevin Siebel : Bhavin, when your wireless blink's fast mean's.
Bhavin Gandhi : Green LIGHT in my modem for wireless is blinking faster
Kevin Siebel : That there is an issue with your internet service provide, however you are able to connect with ethernet.
Bhavin Gandhi : NO
Kevin Siebel : There are few setting in wireless.
Bhavin Gandhi : There is no issue with my internet service provider
Bhavin Gandhi : don't you understand?
Kevin Siebel : For which you need to contact and tell your internet service provider.
Bhavin Gandhi : I have another laptop which I have connected to the same network using the same modem in wireless mode
Bhavin Gandhi : and it works fine
Kevin Siebel : Bhavin, please tell have you check with anyother notebook that wireless is working properly.
Bhavin Gandhi : Yeah!
Bhavin Gandhi : that's what I am telling you from the begining
Bhavin Gandhi : are you a human?
Bhavin Gandhi : or you don't know how to read?
Kevin Siebel : It working fine.
Bhavin Gandhi : Yeah!
Kevin Siebel : Bhavin, please be human.
Bhavin Gandhi : I am human man
Bhavin Gandhi : not like you
Bhavin Gandhi : an automated response
Kevin Siebel : So I am.
Bhavin Gandhi : From the begining, I am saying that my modem is working fine
Bhavin Gandhi : but you are not listening
Kevin Siebel : I am just verfing all the details.
Bhavin Gandhi : yeah!
Bhavin Gandhi : but don't you understand English?
Bhavin Gandhi : I told you from the begining that I can connect to my wireless network through other laptop
Bhavin Gandhi : so, why were you asking the same dam questions?
Kevin Siebel : Bhavin, be online I need 5 minutes to research for the issue.
Bhavin Gandhi : Wow!
Bhavin Gandhi : Finally you will reply something
Bhavin Gandhi : nice
Bhavin Gandhi : I will be online
Bhavin Gandhi : but I will highly appreciate if you can connect me to your Manager
Bhavin Gandhi : thanks
Kevin Siebel : Thank you for being online.
Bhavin Gandhi : yeah!
Bhavin Gandhi : did you get the solution?
Kevin Siebel : Bhavin, I need your notebook product and serial number.
Bhavin Gandhi :
Model Number: KX531AV
Model Description: HP PAVILION NOTEBOOK PC TX
Serial Number: CNF81940DF
Kevin Siebel : What is the current opertaing system installed on your notebook.
Bhavin Gandhi : Windows Vista Home Premium 64 bit
Kevin Siebel : Thank you for the details.
