HP dv2000/6000/8000/9000/tx1000 Video Problems

[MPrck]

Well Xena7777 this site here has some information about what is going on,  http://www.theinquirer.net/inquirer/news/1043675/hp-desktops-defective-nvidia  then there is this article on the site also http://www.theinquirer.net/inquirer/news/1432725/more-amd-rs880-details-tip  .  The boys at theinquirer.net are up on the Nvida GPU problem, as everyone who has come on this page must read about.  I have had mine unopended since I bought it in January, saving it for when I have my Multi Media front room set up finished.  Then I read these articles on there, and decided not to wait for things to go bad as I have the 8600M GS GPU also.  As it is the fourth of july holiday, I will take the time to charge the battery, an then go online with it.  I bought it from tigerdirect, with a real good deal, TV tuner, remote, logitech audio hub, and almost free shipping, for 925.00 usd.  I figured with Blu Ray, and a 512 k graphics card, and 4 gig of ram it was too good of a deal to pass up.  But, due to Nvida's total screw up in manufacturing the cards it looks as if I bought the proverbial white elephant.  From what I have read on the site prior the so called fix, just delayed the frying of the computers to go past the warrenty deadlines.  It has been awhile since I read those articles so people need to visit the site, and to bookmark the pages, and to post the links after me.  I am just going to demand that HP puts in a card from the 9600 series, and hope for the best.  Its NVIDA'S problem, not mine, they should have took the cost hit when they knew about the problem.  I have read good things about the Vantech 4 cool as having a great cooling pad to buy, do not buy the 2 cool by the same manufacture, and the cost on http://www.tigerdirect.com  is very low.   I will say this problem, NVIDA'S, is going to cost HP sales, as I bought my daughter a laptop, with Blu ray, a Dell Studio Refurbished with 12 month warrenty, and a ATI GPU for 779.00 on Tiger direct 2 months ago.  The Dell also had a 2.0 web cam, such a great deal.  Lets hope HP does the right thing, and STANDS BEHIND THEIR PRODUCTS.   http://www.mprck.blogspot.com  don't cry no more over bad products Xena, lets take action.

[MPrck]

The second link should have been this one on the inquirer site http://www.theinquirer.net/inquirer/news/1028703/nvidia-g84-g86-bad  sorry, did not look at the page on my first post.  As I had bookmarked another article.

[Xena7777]

Update on my issue.  First recommendation -- don't use an HP authorized service provider - deal with HP yourself.  So, the Best Buy Geek Squad (authorized service provider) sent my laptop in and their service center called me and said the laptop needed a new motherboard, video card, AND keyboard.  Wow.... what a bios upgrade will kill.... all that hardware.   In the meantime I had called HP consumer relations who started a case for me with engineering.  When I spoke to my case person, she at first was only going to cover 50% of the charges for repair since my model wasn't listed on the extended warranty list.  Feelng my pain however when I explained that I was -- following instruction of their own software:  HP Healthcheck to perform this critical bios upgrade (that's what it said) which helped with overheating/fan issues which I was experiencing, she agreed to cover the charges for the entire repair.  Only thing is that the service center and HP do not speak to each other and won't honor the billing, so the so-called authorized service center sent my laptop back to Best Buy for me to pick up and HP is sending me a box to put my laptop in and send it to them.  Although I'm happy that it is going to get repaired for free, I wonder why HP seems certain it is the motherboard that is bad and the service center says it's all 3 that are bad.  I got my laptop back and it was missing 2 keys which were in a ziplock baggy.  Unbelievable.  I'm now waiting for my box from HP to send in my laptop.  Will keep you all posted. 

[MPrck]

Glad to hear that they are going to do right by you Xena.   My HP computer is beautiful, and it has all the things that I want on it.  The problem lies with NVIDA, poor manufacturing created the problems HP is having.   The links I posted at this site the other day are from http://www.theinquirer.net  .  The guys are straight up, and on the problems.  http://www.theinquirer.net/inquirer/news/1137385/nvidia-bad-bumps-worse  .  I also typed into the sites search articles on all NVIDA 8400 8600 problems,,,, this link come up,,, multiple pages so you just have to go through them to see the articles.  http://www.theinquirer.net/search/all%20NVIDA%208400%208600%20problem%20articles  .  I have also used http://www.tigerdirect.com  for all mine, and my daughters compters, and other tech equipment for 3 years now with no problems.  She is in another state, and I can track what I send her via the UPS shipping site, that tiger gives you the day of the order.  Also If you need cables, no place is cheaper than this place, and don't be scared of the low cost, as all the cables are first rate, top of the line.  http://www.monoprice.com   Happy computing Xena.

[smashbox321]

Hi all i am a first time poster i have had a dv9500t for about 2 yrs which 1 of those yrs has been in a box after i tried to fix due to it not showing anything on the screen, i took it to a pc repair shop and they told me it was the lcd screen then they said it was the nvidia chipset so i gave up, untill yesterday when i saw how many people had similar problems. So just for a laugh i thought i might put it back together so i did, then i tried to turn on machine is running but nothing on screen, did a hard reset turned on again and could see bios and startup but it was all distorted and had a rainbow color to it. So i tried updating nvidia chipset, bios and restored to factory settings. But still nothing, so while the laptop was on in windows vista i tried unpluging the cable that goes from the motherboard to the back of lcd and just wiggled it little and just blew a little air on it plugged it back in IT STARTED WORKING looks perfect but not sure if this is a temp fix but ill take it cheers guys and good luck

[cyc1985]

I'm a first time poster as well...  I bought my DV2500 customized with T7500/8400GS Nvidia/Bluetooth/4964 Wifi/ and now the laptop is completely dead.

A few months after the warranty expired, the laptop became more and more hot and started some random shut downs.  I thought It was only overheating, so i bought some cooling pads...  But the issue persisted and became a REAL problem when I couldn't get my laptop to fully restart and Boot to BIOS.  I got bluescreen showing some weird nv***** problem.

I talked to HP care support and they just keep telling me to turn off laptop, and press the power button for 30 seconds and then put back the battery....  But this isn't enough!

Does anyone of you know where I can go to get a good repair of this issue?  Is there anywhere good to visit (e.g. Best Buy) for a second opinion on this issue?  I don't plan to spend that much money on this repair since at the first it was nvidia and HP handling me a laptop which contained a faulty 8400gs chip.

Any advice appreciated.

[RGM]

Hi Sticky1981. Interested by your post, as I now have a "repaired" computer, again with nVidia despite explicitly refusing nVidia to the repairs centre, putting a note on the machine when it was collected, and advising Customer "Care" that was what I was doing. No one bothered to contact me and they just stuck the same junk back in. Customer Care aren't interested now because as far as they're concerned it's "fixed".

Am confused by "PM" though in your message. Any further direction welcome... You can get me via: http://www.rogermay.co.uk

[mmr0202]

My 16-month old tx1306nr needs a motherboard replacement, according to my local pc technician. Eight months ago (under warranty), the wireless card failed and it took HP five weeks to replace the card and "modify" the motherboard. I am being told that this recent failure was caused by overheating relating to the Nvidia chipset. HP told me that since this model -- tx1306nr -- is not on the list of "known" models with this problem, that they'll do nothing.

According to my tech, it will cost about $500 to fix the tx1306nr; however, the overheating could cause the same failure in another 3-6 months.

Please let me know if there's someone else at HP that would help. In the meantime, I bought my daughter the new MacBook as a replacement.

[cyc1985]

I'm worried in the same way.  HP told me to send in my defective laptop for $398 which would restore all hardware/software to factory specs.  I'm afraid within a year, it'll break.

I'm thinking of buying another laptop not from HP anymore.  HP should totally care about reliability of laptops and not just mass-producing good looking, cheap, unreliable laptops and losing future customers.

I wanna avoid Macbook...  so, I might consider Lenovo Thinkpad T400 series or Asus laptop.

[JDBTopeka]

Dead Laptop/No Power: dv2415, 23 months old, normal use and always with a cooling pad because it always felt hot.

Took to Best Buy where I purchased, "its a motherboard and will probably cost $300-$400 to fix."  "You should probably look in to buying a new computer rather than having it fixed."  "July will be a month of specials, Back to School and others......."  I really liked my computer and was not ready to replace it.  Besides, coming up with $300-$700 is just not an option right now.

Not wanting to give up, took to an local computer repair shop with the same assessment.  "I have seen at least 4 of the HP laptops this week with similar problems."  This was not looking good at all.......

Still not wanting to give up, began a chat on line with HP.  I completed all the suggested "fixes" with no success.  They were going to send a "repair ticket" but I never received anything.

Tonight, I called HP and "Vernon" was terrific !!!  I have FedEx material on the way for sending the laptop for repair at "no charge."   However, I realize they might find something that is "not covered."

HOPING IT WORKS !!!   and keeping my fingers crossed!!!

I have always liked HP products -- many HP printers are in use for my business and several Compaq Desktops.  I would really like to see HP come through and sorry so many others are having problems.