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07-04-2009 02:21 PM
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07-06-2009 05:32 PM
07-06-2009 09:46 PM
I'm a first time poster as well... I bought my DV2500 customized with T7500/8400GS Nvidia/Bluetooth/4964 Wifi/ and now the laptop is completely dead.
A few months after the warranty expired, the laptop became more and more hot and started some random shut downs. I thought It was only overheating, so i bought some cooling pads... But the issue persisted and became a REAL problem when I couldn't get my laptop to fully restart and Boot to BIOS. I got bluescreen showing some weird nv***** problem.
I talked to HP care support and they just keep telling me to turn off laptop, and press the power button for 30 seconds and then put back the battery.... But this isn't enough!
Does anyone of you know where I can go to get a good repair of this issue? Is there anywhere good to visit (e.g. Best Buy) for a second opinion on this issue? I don't plan to spend that much money on this repair since at the first it was nvidia and HP handling me a laptop which contained a faulty 8400gs chip.
Any advice appreciated.
07-07-2009 12:38 PM
Hi Sticky1981. Interested by your post, as I now have a "repaired" computer, again with nVidia despite explicitly refusing nVidia to the repairs centre, putting a note on the machine when it was collected, and advising Customer "Care" that was what I was doing. No one bothered to contact me and they just stuck the same junk back in. Customer Care aren't interested now because as far as they're concerned it's "fixed".
Am confused by "PM" though in your message. Any further direction welcome... You can get me via: http://www.rogermay.co.uk
07-07-2009 03:14 PM
My 16-month old tx1306nr needs a motherboard replacement, according to my local pc technician. Eight months ago (under warranty), the wireless card failed and it took HP five weeks to replace the card and "modify" the motherboard. I am being told that this recent failure was caused by overheating relating to the Nvidia chipset. HP told me that since this model -- tx1306nr -- is not on the list of "known" models with this problem, that they'll do nothing.
According to my tech, it will cost about $500 to fix the tx1306nr; however, the overheating could cause the same failure in another 3-6 months.
Please let me know if there's someone else at HP that would help. In the meantime, I bought my daughter the new MacBook as a replacement.
07-07-2009 03:18 PM
I'm worried in the same way. HP told me to send in my defective laptop for $398 which would restore all hardware/software to factory specs. I'm afraid within a year, it'll break.
I'm thinking of buying another laptop not from HP anymore. HP should totally care about reliability of laptops and not just mass-producing good looking, cheap, unreliable laptops and losing future customers.
I wanna avoid Macbook... so, I might consider Lenovo Thinkpad T400 series or Asus laptop.
07-07-2009 07:22 PM
Dead Laptop/No Power: dv2415, 23 months old, normal use and always with a cooling pad because it always felt hot.
Took to Best Buy where I purchased, "its a motherboard and will probably cost $300-$400 to fix." "You should probably look in to buying a new computer rather than having it fixed." "July will be a month of specials, Back to School and others......." I really liked my computer and was not ready to replace it. Besides, coming up with $300-$700 is just not an option right now.
Not wanting to give up, took to an local computer repair shop with the same assessment. "I have seen at least 4 of the HP laptops this week with similar problems." This was not looking good at all.......
Still not wanting to give up, began a chat on line with HP. I completed all the suggested "fixes" with no success. They were going to send a "repair ticket" but I never received anything.
Tonight, I called HP and "Vernon" was terrific !!! I have FedEx material on the way for sending the laptop for repair at "no charge." However, I realize they might find something that is "not covered."
HOPING IT WORKS !!! and keeping my fingers crossed!!!
I have always liked HP products -- many HP printers are in use for my business and several Compaq Desktops. I would really like to see HP come through and sorry so many others are having problems.