HP start up problem

[Bumken]

When i switch on my new laoptop corei3 it flashes On light and next it off. What could be wrong? Am scare cos i just got the laptop and i trusted HP why now?

[DavidPK]

Hi,

From what you describe, it sounds very much like a Hardware failure.  As you have just bought the notebook, I would strongly recommend that you return it to the retailer you purchased it from and get the notebook replaced.

Regards,

DP-K

[Bumken]

Replacement is not an option from where i bought it but when i got where am to repair it. I was told the problem is the board and the latter said processor.

Am just confused as i dont want the laptop to be tampered with.

In regards to repair, what do you advise?

Thanks dearly

[DavidPK]

Hi,

It's impossible to say exactly what the fault is until the unit has been examined, however another option would be to contact HP and arrange to have the notebook repaired under warranty - you can check your warranty status Here.

If you live in the US, contact HP Here.

If you are in another part of the world, start Here.

Regards,

DP-K

[Bumken]

DP-K, thanks dearly for the warranty comfirmation link.

My warranty is expiring in on November 30th.

Nevertheless, can i call at HP office here in Nigeria for repair since the retail store is not helping matters?

I dont want to lose my laptop please.

In all, do know that I really appreciate the informations and may God bless u

[DavidPK · Accepted solution]

Hi,

Yes, call them and arrange for the notebook to be repaired under warranty.

Best regards,

DP-K

[Bumken]

Honestly, I lack words to express my deep most gratitute to you over your kind gesture towards me in regards to the recent incident.

Thanks dearly as I was able to call at HP office today in which the accepted to reprair should I provide the receipt and that is not a problem anymore.

Once again, thank you.

Respectfully,
Christopher

[DavidPK]

Hi Christopher,

You're welcome

All the best,

DP-K

[salemtom]

I get varied messages like system doesn't have hard disc start up.  Load bootable disc.

I tried making a bootable disc because one didn't come with the unit, but was mostly unsuccessful. The disc I made works some times and sometimes not.

The unit worked good for about 9 mos and has been screwed up since then i bought the unit from Best Buy December 2011.

[salemtom]

Problem isn't solved as stated - it still exists. It usually takes 5 minutes or longer and sometimes loads and sometimes doesn't.