HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Hard drive warranty (3860 Views)
Reply
Reply
Topic Options
ubuuntu Top Student
Top Student
ubuuntu
Posts: 6
Registered: ‎03-13-2009
Message 1 of 2 (3,860 Views)
Report Inappropriate Content

Hard drive warranty

‎03-13-2009 06:24 PM

Hi,

 

I have a dead Hitachi HDD retrieved from an old DV2000.

 

The laptop is out of warranty, but hard disk warranties usually last 3-5 years. The drive was produced in July 2006, so I hope there is still time to get a warranty replacement. Using the drive S/N, Hitachi web site says I should contact HP, but I couldn't find anything about this on the HP web site.

 

So, my questions:

 

1. Will I be able to get a replacement drive?

2. How? [e.g. Where is the RMA generation (URL?) / who can I talk to?]

 

Any help would be appreciated.

 

Thanks,

Ivan

0
Reply
0
Please use plain text.
 
PhD Student
PhD Student
RoyalSerpent
Posts: 1,250
Registered: ‎01-27-2009
Message 2 of 2 (3,854 Views)
Report Inappropriate Content

Re: Hard drive warranty

‎03-13-2009 06:54 PM

The drive is an OEM drive and is covered by the HP warranty (1 yr).  You only get the longer warranty if you buy a retail Hitachi drive.
0
Reply
0
Please use plain text.