Hp G6000 Startup Problems

[AMCQ46]

Hello all, I just joined this Forum, as I have spent days searching Google for suggestions on how to fix my HP G6065EA with exact same problems as you have.  Unfortunatly I have tried all the suggestions on here with no fix.  

But as it was only 18months old I have even had a rant at HP asking for it to be repaired under warranty as ther are may internet reports of this problem. 

Interesting thing is that the bloke at HP, who was "a supervisor" had not heard of this issue.  having read this thread and others I suspect he is not looking very hard!

Like some of you I suspect this may be an over heat problem, as my daughter always used it in bed, and the fan inlet and outlet would get blocked by the duvet.  hence i was considering if it was worth changing the mother board, so was interested in the comments that there were none available.

I have not spoken to the HP service people, but was going to search the net.

Are there any reccomended places I should start?

[ciderboy]

Another newbie here - I had the problem happen to me last night - exactly as described.

It's clear that there's a fault wth this type of laptop.  Apparently, in the USA, HP have increased the warranty on this range of laptops to two years because of this.  Why not in the UK?

Bear in mind that the Sale of Goods Act (SOGA) may give you some comeback against the company you bought the laptop from.  Basically, items should work for a reasonable amount of time without problems.  For electrical goods it's accepted that this should be 6 years.  The big problems here are a) finding someone in the shop who knows anything about the SOGA b) finding your original receipt  to prove purchase date.

If HP are going to do nothing about this problem then I think I may have to give BBC Watchdog a try.

[PeterPiper]

I have exactly the same problem on an 18 month old machine.

No boot screen and lights just go on and off every few seconds.

I've tried the various suggestions, but to no avail.

Hard disk is fine so no data lost, thankfully.

[mustchat]

Exactly the same problem.

I have found this link for a new motherboard

http://www.laptop-motherboards.co.uk/product2_133-1-6-133_HP-Compaq-Presario-F500,-F700,-G6000-Mothe...

£150 a go.

Not sure if it's worth going for it if your going to get the same problem two years down the line.

[cse9000]

Hi, my first post.

It seems we to have the same problem here.  The LT is a HP G6000, s/n: CNF8181Q3T, P/N: KW327EA#ABU.

It's my wife's LT which she bought late in 2008, from Staples, Southampton, UK. so must be just out of HP 1 year Warranty.

It all started when the system would reboot for no reason, now it seems go go into some sort of loop, on then off. on for a second or so, then off for a second or so.  It can be left like that for some time. The screen is blank all this time.   I have tried to boot from a CD, but the same think, on then off then on then off etc.

Also tried with only the battery, battery out and only power pack.

Also these :-

Doing a hard reset (remove the battery and disconnect the AC plug...hold the power on button down for about 30 seconds.Reinstall the battery and plug in the AC. push the power on button)..

BIOS to its default settings.

1.     Turn off the computer.

2.     Remove the battery and disconnect the power cord.

3.     Let it sit for about 5 to 10 minutes.

4.     Plug the power the cord back in but DO NOT reinsert the battery.

5.     Hold down the insert/scroll button at the same time hold down the power button for 20-30 seconds.

6.     Release the power button while still holding down the insert/scroll button.

Windows should reboot.

But to no avail.  This seems a wide spread problem with the G6000, and other HP LT's.  Is there a solution to the problem? which to my view should be under HP's Warranty and a big concern for HP customer focus.

Andy

[cse9000]

OK, so I have now made a few phone calls.  This LT is only 53 days out of Warranty.  The lady at HP told me this. She gave me a phone number, 01925 260 850 to call and said they can help, so I rang this number and a voice gave me a few more phone numbers,  one for international, one for Ireland, and this one, 01925 260 060, who I have just rang, they cannot help and told me to ring 0844 369 0369.  The cost to repair the LT is £261.71 which is, more than the LT is worth.  I have had coffee machines that have lasted longer than this LT.  Ebay have lots of broken Motherboards for sale, all it seems with the same problem that this one has.

I have been buying HP products now for the past 20 years, and never had a problem with any, untill now.  I'm not very happy with the way that HP are dealing with this problem either.  Maybe we should have bought a Dell. 

[shirecott]

I have had the same problem after 14 months and I have been advised it is not financially viable to repair. To be honest it was the worse computer I have owned and having bought a cheap Toshiba (with a 2 year free warranty)  I now realise what a poorly made machine the HP was! The solution is to avoid any HP product in the future - I really do not like losing £450 in 14 months.

[GaroyCasili]

what i did was turn it on again until it'll boot up.

i have also downgraded it to windows xp to minimize it.

problem though was the webcam

ps. if it wasn't for hp g6000, i don't have a laptop right now. i got the laptop for free. thanks hp for making it so bad.

[cse9000]

Does anybody from HP read this forum?

Just been on the phone to HP re the above problem, and the lady I was talking to, on their help desk, never even knew there was this forum.

HP's CS is ************

[Galesa72]

I would NOT recommend to buy anything from that company (www.laptop-motherboards.co.uk"

I bought a motherboard for my dv9500 pavillion at the begining of December 09. 

It's now 11 of January and still no sign of it. Tired of ringing their telephone that they never pick up, and fed up of sending e-mails. Let's face it, I HAVE BEEN CONNED!!!!

DO NOT TRADE THIS THIS COMPANY!!!