HP Support Forums
Join in the conversation.
01-20-2011 08:50 AM
I have this notebook that almost set my house in fire.
What is wrong with HP?? How COME THEY ARE HAVING THE WORST CUSTOMER SERVICES? After I send a couple of complains about how lucky I was to be at home when the cable started to burn, nobody ever replayed.
With all do respect, HP is the lowest brand. Not only for the quality of the products but most of all for the Customer service. There is no such a thing.
I have posted some pictures on the internet - f.book. Check them out and watch out. This is serious!!
02-07-2011 01:53 PM
Welcome to the new HP!
It seems that the entire dv7 line has overheating problems. The support people I have talked with are worthless for properly diagnosing the problem. Apparently if a machine shuts down due to excessive heating there is no error / log message to determine that overheating is actually the problem.
With as many complaints s they have had you would think they would design in a solution, but after receiving my new dv7-5000 I have determined that HP no longer has qualified designers of any kind.
I especially like the cute little design touches, all the icons that go to the ports are located on the inderside of the case, That does a lot of good!
By default the function keys are "reversed" . To use F1 you have to use a double keystroke: Fn & F1. Not only that the Fn is not a toggle. There is a little fix, you can go into the BIOS and reverse it back to normal behavour.
Some keys, like the caplock & wireless key have a little light indicator, but the Num Lock key does NOT.
These are just a few complaints....
If they can;t get these things right how can we expect them to fix an overheating problem, slow disk drives, lack of USB3, external ports without proper seperation between connectors, or screw down connections.