Hp pavilion Dv6000

[timgoldmember]

i bought this laptop about two years ago and and had a lot of problems with it.

it finally packed up and now the motherboard is broke and is unfixable aparently

i saw a lot of people writing about the dv6000 series and would like to see hp do something about it. 

[blackwoodz]

I also want to know why we were not informed as consumers of these issues. 

<text deleted>

Who is with me? 

Message Edited by WendyM on 08-21-2009 08:45 PM

[KCToon]

Sure, I am with you.  My 6000 went dead last January.  It was out of warranty by seven months, so I bought an Acer.  I just contacted HP tonight to see if there was a diagram of the motherboard available and found out about the "enhanced" warranty to 24 months for the dead computer.  I was told it's a badly designed too-thin connection between the power supply and the motherboard.  I'm steamed.  If your lawyer takes a look at this issue, contact me.

My son has a similar problem with his Broadcom wireless adapter that's shut down.  Nothing to do about it now except perhaps try a wireless card - but I don't know if that'll work.  

[timgoldmember]

Actually i think all of this is bull**bleep**...... because how were you suppose to know about this warrantee in the first place?

i have heard of know one with an hp dv6000 that has not had the problem.i think hp should really consider to reimburse us 

come on people 

[GreenAlchemist]

Its a known fact that HP released a series of laptops with faulty mother boards if you search the internet there is just 1,000's of horror stories just like yours about the series, I myself own a Hp pavilion dv6000 "special edition" which I think just makes it white. I bought my lappy in March of 2007 and about 4 months into the purchase my mother board burnt out, I sent it to HP and had it back in two weeks after that everything was find for about 8 months. Then I noticed that my laptop was way way too hot for it being a normal laptop, I called and they said get a cooling mat and this helped a bit. Then I was having trouble with my wireless, it was disabled or not even recognized by the laptop so I had to hardwire my laptop when going online because at this point my warranty was up (so I thought...) and my wireless would come in and out from time to time soon after it just didn't work at all, then this June 2009 my laptop went black then started restarting itself but only to see that it was just turning off and on over and over. When I called HP they told me, "Yes, there is a fault in that mother board your lappy has but... your extended warranty was up in May of 2009" I then said, "My what? Extended? when did this happen?" he replied, "Well, everyone with the series with the faulty mother boards were given an extension on the warranty" so I thought, "If I bought it in March of 07, and it was over in 08' then extended to 09 why wasn't I called or notified about the extension?" and I asked, "How was this announced?" and he said "through email, but some of them could have gone to junk email so it might have been discarded if you have it on auto trash spam" so I asked "What are my options?" he followed with "Well, for $279 we could replace the mother board plus! shipping of course! OR purchase a new laptop... and sir I hope your experience doesn't turn you away from buying HP products". I have written the CEO, board of directors and filed a case with the managers so I hope someone hears me out! good luck on your journey, keep in touch.

[Gangles]

GreenAlchemist, I would like to call you on your facts and request a source. On specific HP models the NVidia chipsets burn hotter then what HP considers quality testing. This was not a known issue when the notebooks were sent out. When the fail rate went higher then what was considered normal HP did do something about it. It is called a service enhancement. IF your notebook is experiencing specific issues and your notebook is within a serial number range of the defective boards then you can get a free repair even if you are out of warrenty. HP went the next step and if your service enhancement expired you can have your system fixed with a discount if you are having the service enhancement issues and your date has expired. Not only that, if your notebook was registered and HP was allowed to contact you by email you would have recieved an alert about these issues. HP even posted it on their website so you can not only check to see if you are affected, but if your two year service enhancement expired on your unit or not.

Hp has done everything possible to make sure that customers are aware of this issue and resolve it. I could even mention that you had the oppertunity to get an extended warrenty on the machine but someone would throw that back saying its a manufacturer defect, not normal use. Besides, not ALL the units within the serial number range are affected. which is why its a fix on failer event.

No need for this class action lawsuit. Im sure that Hp's advisors were aware when the issue was present and gave the best resolution to minimize legal impact.

[Gangles]

You need to keep more of a professional level on the forums to help get your issue resolved. Since you do not believe me, here is the information you want

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...

[GreenAlchemist]

Unless you are experiencing the problem you won't know what it is to have someone take you for $1500 and say it's still your fault even though we know that its a bad mother board and it's still going to break down and we are still going to have you pay for it, when you buy something you expect it to work worth its price. I did the right thing, my laptop has gone down two times already the second time I had it fixed at best buy because I was not aware of the Extended Warranty, yeah because I love to pay for something I am already paying for... its just wonderful. I opened up a Case online, and was given a case number and today I received an email telling me to contact HP support with this new case number becasue the other one was now complete, so I tried looking up the case number and it don't exist, I called an agent and he told me that the new case number is closed out and there is nothing I can do, I am going to open up another case and I am going to keep going until someone knows that you can't take paying customers as a joke. Search the INTERNET look under HP pavilion dv6000 failures and you will see that the series around the 2007 year are bad and faulty, they all have the same problems. This has nothing to do with Nvidia Chips, it's the mother board, it's faulty, I never said anything about a Video problem, my screen is blank but I just think its some connection to it is burned out. I can't beliveve that my supposely new case number is a ghost number, it's a number they used to throw me off, I have the emails to prove it.

[GreenAlchemist]

I am not here to put anyone down, I don't believe HP is a bad product I just feel there is a series of laptops that need to be repaired but since every company is money hungry right now, I feel HP might be trying to push some of these recalls to "extended warranty" in order to escape repair and touch home base while leaving those that were ignorant to the secret notice that was sent via mule to their customers. I just now called and he was rude to me because he knew right away to react to the serial number I gave him, all I want is my laptop fixed! that's it, this is not the customers fault! there was a terrorist built with that model and series and it's went off.

[Gangles]

GreenAlchemist im not offended by your frusteration. To clarify, this is not a recall. Its a fix on failier service event. Not ALL units were affected so the issue went the service enhancement route. I understand that no matter what I say or educate you on it will not fix the frusteration you are in. Not my intent. Im glad you can keep yourself on a professional mindset. On a side note, I have a DV 9000 unit that the serial number range is within the service enhancement and I have not experienced any of the video,boot or wireless issue as of yet.