HP Support Forums
Join in the conversation.
10-29-2010 04:49 PM
I bought a HP Pavilion dm3 1105TX last Sunday (Sydney time) , ... I don't even know where to start....
This computer comes with two graphic cards (nVidia Geforce G 105M, Intel 4 chipset IGP), that is an nvidia technology known as nVidia Hybrid Power (do not confuse with nvidia optimus ). That technology was introduced to save power by shutting down the nvidia GPU where graphic power was not needed.
I reinstalled windows 7 (not trough recovery CDs but my own windows 7 64 bit), as usual I went to the HP Support and Drivers (link) to download the drivers, I downloaded and successfully installed both graphic drivers. All good so far.
Then I realized that the HP nvidia driver was really old (not only the 64 bit but the 32 bit driver), therefore I went to the nvidia driver downloads page (link) and downloaded the latest driver for my video card (G 105M, apparently supported by nvidia), but the driver failed to Install.
Then I found this on the nvidia website: "Notebooks supporting Hybrid Power technology with Intel chipsets are not supported by this release." (See second link under "Supported Products" ) .
Afterwards I saw this (link) : "Support for Hybrid Power, a Hybrid SLI technology, is discontinued and not available with this driver".
Obviously I went to the nvidia official forums to ask for more info (link) and the response I got was "We have never provided direct driver support through our Verde drivers for switchable graphics" , so they are passing the problem on to HP.
Then I talked with HP support and they told me this: "HP always work in the back ground to update their software/driver according to the market requirement. The moment we have driver/software ready we would publish the same on our support web site. I cannot give you any expected time of arrival for these updates instead I would request you to check our support web site for the latest updates."
That gives my no hope at all as the drivers in the website are already obsolete.
Here i started to get mad, I just bought an already unsupported product!!!! Then I thought I'd just return it, after all I bought it less that one week ago. But where I bought it (Harvey Norman, Castle Hill, Sydney, Australia) they have a no return policy based on the customer changing their minds. Obviously i couldnt convince them that it wasn't "Me changing my mind" but them selling me an unsupported product.
Im absolutely miserable with this purchase, any help would be appreciated...
I'd love HP taking this laptop from me and giving me a fulling functioning laptop of the same price ($1042AUD), but I know that aint gonna happen. but ATM I'd love to get the nvidia 260 drivers... :cry: :cry:
I might have made mistakes in the chronological order of the events.
BTW, If you want to know why I'd love to have more recent drivers see this:
No new nvidia technologies support such as CUDA (and updates) OpenCL 3D Vision
NO BUG FIXES
11-02-2010 08:58 PM
Thanks for your answers, but I think there might be a confusion.
The problem is not me failing to find the new drivers, but nvidia dropping support form my one-week old dm3.
11-02-2010 09:22 PM
Nvidia does not support notebook chipsets, they say to get them from HP or whoever the manufacturer is.
This site does hack nvidia chipset drivers for notebooks so they will install.