Laptop turns on off on off on off--wont stop!!

[dbdv9010]

All, I have a Pavillion dv 9000 and it has the same problem. The cycling is stopped when I f10 it into the Bios setup. When I did a diagnostics check on the hard drive from the Bios setup it said that there was no IDE "the hard drive failed" This is the third time I have had a problem with this computer.

First the Disk drive failed, then the wireless Lan failed and I was able to patch it with a usb wireless. Now the hard drive and power cycling!!!! I have another thread on this forum and I too am very bummed about the quality of my HP and more concerned about HP's response "It is your problem because it is out of warranty" 

You can bet that I will be marching to Dell and making sure that I puchase an extended warranty. What happened to quality and REAL customer support?

[GreenAlchemist]

Sorry guys there is some laptops with faulty hardware that is causing allot of people to have the same issue right after purchase, I have had my laptop go down for the same reason for the last 2years that I have owned the product, now in June 2009 my laptop broke for the 3 time and now I am trying to get HP to fix and they refuse to repair it, Case Managers are forced to sign a contract regarding the  defects and not allowing the free repairs. I would just try fighting a case manager and see what happens if not, trash your laptop cause that's where junk belongs. I was promised repair and was lied too by the case manager, HP has got to have the worst customer service surveys but who cares right?! those surveys don't mean puppy poo.

[GreenAlchemist]

If you have your laptop fixed it might do the same thing or have another symptom that these laptops are having and if it falls out of the limited 90 day warranty after repair then you have to pay for the repair again, the laptops are lemons, junk, trash, if you build it.... it will NOT come. Its a known defect but HP is acting like there is a purple hippo in a pink tutu in the room with us, we all see it but we don't talk about it.

[dbdv9010]

It looks as though HP is the cause of all of this. They released a new BIOS that causes the power cycling. I just updated my bios before my computer started having problems. Maybe HP is desperate for cash flow so they are sabotaging their own customers computers and not fessing up to it!!! See the string below

I have a HP Pavilion dv6500 CTO Entertainment Notebook PC. I started bios update recommended by HP support team, left the notebook alone and came back few minutes later to find that the laptop was off. When I turned on, power light came on briefly and went back off, and then light came on briefly again and went back off. It repeated this cycle indefinately. The screen is entrely black the whole time. Virtually, the notebook is dead. Anyone had this kind of problem and was able to sovle it?

Kudos! Thanks!

06-27-2009 06:22 PM  

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Re: Dead laptop after BIOS update - dv6500   [ Edited ] Options      Lackooo
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Registered: 06-19-2009

 

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Try install BIOS from a pendrive!!! First, you need to find your mobo's model number, (my dv5's 3600, cause its mobos name Quanta 3600), you dont wrote your lappys specifications.

Nvm, download another bios version, extract the "sp????.exe" file with WinRAR, found there a .fd or .WPH file (it’s BIOS source file, if you find 2 of them, try the upper one first), rename it to ????.BIN (where ???? is the mobo number of DV6500 laptops), copy to USB flash drive, remove the battery and power cable from laptop, press the WinKey+B combination on the keyboard, insert the USB flash drive, insert power cable, turn the notebook on while keep those keys pressed, and after some minutes of beeping you have a good working BIOS installed. It worked for me.

(????=numbers)

Message Edited by Lackooo on 06-28-2009 02:07 AM

Kudos! Thanks!

06-28-2009 01:49 AM

[Phreadom]

Well, after doing some more research into this, after trying the windows key-b trick mentioned in the previous post, and finally at least getting the beeps for the first time, I figured out that the 1 long beep and 2 short beeps means that the video adapter is the problem. So I kept digging and ran across some older posts in this thread: http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1272646

From just a few days ago. And with nothing to lose, I decided to give it a shot...

And lo and behold, for the first time I actually see the start-up BIOS screen again with the HP logo etc! It's been a dead black screen for weeks now with just the power cycle, LED flash, fan whir, loop.

So this cements the fact that it's the bad solder on the bad GPU and that HP knows full well about this problem with bad hardware. And even if they replace it for you, it's just going to happen again.

1.9 GHz AMD Athlon 64 X2 Dual-Core Mobile Technology TK-57

 NVIDIA GeForce Go 7150M

The AMD chips and the NVIDIA GPU is a KNOWN problem combination, and they have even offered free repair for several models of laptop affected by this problem, but THEY DO NOT INCLUDE MINE.

"HP Pavilion dv2000/dv6000/dv9000 and Compaq Presario v3000/v6000 Series Notebook PCs -  HP Limited Warranty Service Enhancement"
 

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01087277

Unfortunately I have a DV6707US, and they only include DV61XX through DV64XX models.

It makes me somewhat angry that this is clearly a known problem and now I am stuck with a laptop that is basically dead from a known manufacturing problem and HP won't replace it.   I can't afford to spend several hundred dollars to replace a part that HP should be replacing, when it is almost surely just going to happen again! Better to spend the money on a safer bet.

[Phreadom]

Well, the laptop is now sitting booted up to the desktop. We'll see how long it runs before dying again.

I would expect that, given that this is a known problem with their laptops with the AMD CPU's and the NVIDIA video chipsets, due to faulty manufacturing of the video chipset, that they would repair this at no cost.

Perhaps I'll post this as another clearer separate thread to tell people what to look for and some possibly temporary remedies etc.

[GreenAlchemist]

Well, I went ahead and opened a case with a manager and I didn't even get a call but they sent me a survey in regards on the service I got from my escalated issue, I don't know how to rate it becaue I wasn't treated like a customer. HP will not get away with this, Mark Hurd (CEO) needs to be replaced just like these motherboards, because he has burned out his customers, Hewitt and Packard must be proud of how beautifully he is crumbling the company. Go to [Text Deleted].com, if you feel that you need to be heard! then there is a website with all the information regarding the Claims you can file against a deceitful company. You know it's sad for a company that gets a website all full of customers with defective product, not even dell has this type of website. I hope you guys can read this before its wiped out by the eyes that push good blogs in the dark cracks of HP.

[Phreadom]

Well, that didn't take long.. basically dead again already. Doesn't make it past the the BIOS tests. It gets to where it should load the OS and starts rebooting at different points now... either during BIOS check, or a bit later etc.

Time to toss this thing in the trash and continue my existing trend of telling people not to buy HP because they're GARBAGE.

Having been working in IT for 15 years, HP has consistently been garbage to me. Overly proprietary desktop computers that you couldn't replace the parts for without buying them straight from HP for exhorbitant prices (like the $57 they charge to replace the tiny rubber pads on the bottom of this very broken laptop. ABSURD.), or machines that were made of poor components and ran poorly and broke down consistently (like this laptop), etc. I would not have bought this laptop, but it was a gift from a friend. I'm certainly glad it wasn't money out of my pocket because now it's going in the wastebasket because HP won't own up to having sold us knowingly defective material. I realize they offered repairs on a few other similar models, but that doesn't help me.

I guess I'm just blowing off a little steam because this seems so wrong to me that they'd sell us a laptop that they now know has bad GPU solder, which is dying on tons of people who buy this setup... and they won't own up to it. They beat around the bush and try to make people pay for the repairs themselves or deny that there is a problem, or that they're accountable for it.

So anyway... I'm going to post a separate thread that describes this problem, and maybe escalate this somehow with HP... because as it stands I have a worthless piece of junk sitting here in my living room that I can't do anything with and that frustrates and angers me.

[dbdv9010]

Hey all,

 We are all in agreement that the Quality in the HP is gone. To be honest I think that the quality in all of the large computer manufacturers is gone. When you manufacture pcb's and your company is trying to eek out every little cent to make a profit the Quality Assurance is put on the back burner. I thought my hard drive was dead but pulled it and was able to access it. So that pointed back to the NVIDIA chip fault that is a known defect and was recalled for a short time just to say that they did a recall. 

Companies like HP need to realize that they are hurting their profits and existence for ever when they forget about quality and standing up for their brand.

Just as an FYI I have posted some information about the NVIDIA failure for those that might read this in the future. For now this is the last time you will hear from me. I am calling Dell after I write this to purchase one of their Latitude Laptops and I will be purchasing the 3 year extended warranty because I don't necessarily trust them either.

 I tried to boot from a boot disk/usb stick, with no luck.  I'm not getting any video, even hooking it up to my LCD I get no signal.  I removed all hardware and it still doesn't boot up.  I have left it off with no power (unplugged both batteries) and still same problems.  Referred back to the original article and this was just another set of problems all relating to the Nvidia chip-set.


http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01087277


The following symptoms apply to the dv6000, dv9000 and v6000 series notebooks:

   *
     The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
   *
     There is no video on the computer LCD panel or external monitor.
   *
     The notebook has no power and no active LEDs.
   *
     The notebook does not start.
   *
     The battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected.
   *
     The notebook issues a single beep during boot indicating no power.
   *
     The external monitor functions but there is no image on the notebook LCD panel.

[lecce74]

Hi all, it looks like I'm a little late to the game but as of this morning I am now experienceing the same issues. Started about three weeks ago when my laptop would not recognize wifi adapter, after looking around I found that to be fixed by hard reset, but now I am experienceing the continous on-off cycling. have tried to hard reset, and most of everything mentioned here, cycle stops with F10 but I get nothing but a blank screen, I get nothing from windows key + B, and holding insert while powering on does nothing. I will try removing the mobo battery next.

edit- removed mobo battery and replaced after 30+ mins. Turned on ok but was missing wifi..lost power after about 15 min. 

Has anyone gotten any word or anything regarding this issue yet? I have so far read that it could be the mobo, the solder, the BIOS, and the LCD screen.

Like many others here it seems to me that I started having these problems shortly after my warranty expired... It seems to me that with the amount of people having this problem it is something that most likely should be looked into as a possible product defect and as such should be subject to recall/replacement.

Incase it is of use:

Product: HP Pavillion DV6700

s/n {personal information removed}

p/n KN831UA#ABA

Message Edited by lecce74 on 09-02-2009 09:52 PM