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06-06-2009 02:16 AM
Just thought people would want to hear about this...and possibly chime in. It's really getting rediculous and it's time something gets done about this.
Dear Mr. Hurd,
I wanted to tell you about an experience I had yesterday at Staples. A gentleman came into the store and was looking at HP replacement toner and was having a discussion with a Staples sales rep. He was very angry with Staples for having close to doubled the price of toners.
I chimed into the discussion and mentioned I had sent a letter to HP about this very issue. I explained that I bought and HP 3600n and factored in the price of cartridges. Little did I know there would be a near 50% increase in the price of toner less than a year after I purchased the product.
Another person got into this discussion and pretty soon everyone was gagning up on this poor sales rep. I finally told this small group that it wasn't Staples that was at fault, but HP. They're the ones that insist on over 100% margins on their product.
I emailed several months back because I was concerned with the price of toners and the fact that the technology is there to build refillable toners but HP's "environmental policy" on toners is rediculous. Propably only 10% of cartridges end up returned and the rest in landfills. Now people are buing new printers when their ink runs out and trashing the old one because it's cheaper to buy a new printer than new toner in many cases.
I'm very disapointed with HP's stand on this and their lack of understanding of the environment and of their customers. One gentleman mentioned he'd be looking at other companies for all his products, not just his printers. I mentioned my next printer wasn't going to be an HP but the printer that has the cheapest toner available. And yes it will be when the toner runs out in about 1000 pages. I'll be throwing out a perfectly good printer because I can't afford the toner.
I think it's time HP relooks at this issue or risk customer defection "en mass".