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07-30-2012 07:25 AM
I contacted HP and our warranty ran out 21 days ago, we have NO WARRANTY OR WILL GET NO HELP. Our Motherboard and USB issues are related and would cost at least $400. at the very least to repair.
We paid nearly $600. for our HP notebook NEW ONE YEAR AGO. We thought it would last us a few years, we are seniors and money in this economy is in short supply.
Since we can not tell our friends how wonderfully HP helped us with a year old HP $600.00 Notebook we will have to tell them HP DID NOTHING TO MAKE THIS RIGHT.
I am sure it will change some folks minds about dealing with HP. In fact I know it will make a difference to our friends and family.
07-30-2012 08:44 AM - edited 07-30-2012 08:49 AM
We are not actually HP here. We are end users like you. It is possible to get the laptop repaired for much less than $400.
I am not affiliated with any of these guys but they will do a component level repair of the motherboard. You might also find a local shop who can do it for about the same cost. There is also an outside possibility it is not hardware but software that is causing the issue. As I see it you have three choices: 1) no laptop or at least no laptop with usb ports which is about the same thing; 2) buy a new laptop; or 3) fix that laptop.
Have you tried a factory recovery just for giggles to see if maybe it is software?
07-30-2012 10:28 AM
I appreciate your efforts to help us out. It was very kind of you, we did check with a local shop that came highly recommended. He told us the Motherboard is the source of the problem with the dual USB ports on the left side of the HP.
It would not be enough to just replace the ports the Motherboard needs replacement and without any surprises it would cost at least $375. plus labor.
The we checked with a friend who had his own shop for years and he confirmed what our local shop had told us.
The labor to get to the board is extensive and replacing it would run about what the local shop quoted us.
It is disappointing that a one year old HP would have this kind of failure, we are seniors believe me we are not playing on some game site etc.
Again thank you, I did check with two individuals we have complete honestly and trust from in the past for work they did in the past or for their options.
We can use a powered AC portable USB port from the one operating USB port, however if and when it goes we will be purchasing another brand next time.
If the Motheboard has gone this soon and we get it replaced how soon before something else goes and then the additional cost would have purchased a new notebook of another brand.
07-31-2012 10:15 AM - edited 07-31-2012 10:16 AM
Yes the motherboard needs to be repaired or replaced but the prices you are being quoted are way high. The places I linked will fix the motherboard. I can replace a motherboard but just do not have the equipment to do the component level repairs. I am not offering to do it I can just tell you I am fully aware of what the parts and labor cost. The motherboard can be replaced for around $250 parts and labor. It can be repaired for much less. Once repaired the motherboard is as good as new. But no one can guarantee how long any electronics will last. Good luck to you.