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05-12-2012 06:51 AM - edited 05-12-2012 07:13 AM
I have just noticed on my HP Envy 2002ea that when I move my laptop screen slightly or the table gets knocked causing the screen to wobble is putting pressure on the lcd screen from the rear. I have not noticed this up until now as I usually have it connected to a monitor and it is only clearly visible on darker colours on the screen.
I have already called up HP Support and they have said that they are not willing to repair it. The laptop is £1200 and I have never ever seen this on any other laptop I have used - personal or work.
I have escalated the problem via the escalations department - takes 5 days for a reply. Which I think is terrible!
Here is a video of the issue http://twitvid.com/KIN9A (watch bottom right of laptop screen - 2/3 secs in)
As you can see I am moving the screen causing the lcd to be pressured from the back! In my opinion this should not happen! That's why when you buy a new tv/monitor etc it says do not put pressure on the screen panel.
I just wanted your opinion.
05-13-2012 01:17 PM
I do not work for HP. The HP employees who post here are labeled clearly. I would just let it go and HP will have to fix it under warranty if the screen actually gives out. The screen can withstand some flex but the picture shows me some significant stress being placed on the display panel which cannot be good for it.
05-13-2012 01:21 PM
Thanks again for your reply.
I really just want it fixed. I don't want to have to wait for it to break, which could be out of warranty then have a battle getting it fixed. I have written a letter yesterday explaining my frustration so I will hopefully hear back in due course! As you say it cannot be good for the screen in the long term, I just gently touch the screen and I can see the effects of it (clearly on a dark screen) the piece of laptop that is pushing onto the lcd panel.
Anyway, thanks again for your help. I will keep this post updated with the outcome!