HP Support Forums
Join in the conversation.
02-03-2009 12:07 PM
I just got off the phone with HP and they want $398 to fix my dv2500 laptop with a dead graphics card. It is 43 days out of warranty and because there is no service alert, they won't fix it for free. Their online technician even said it was a known issue, but HP won't stand behind their product. I will make sure never to buy another HP product and i will tell as many people as I can that their support and products are worthless.
02-07-2009 03:43 AM
Have a look at this link http://h10025.www1.hp.com/ewfrf/wc/document?docnam
As a point of caution - when searching for the P/N make sure you are in the correct "country" on the website. Each area has different P/Ns and different lists of models are shown depending on which country you select.
02-08-2009 07:51 AM
02-08-2009 02:04 PM
02-14-2009 03:31 PM
02-15-2009 05:12 AM
02-25-2009 08:01 AM
02-25-2009 10:28 AM - last edited on 06-29-2009 09:57 AM by WendyM
email@example.com - UK & Ireland complaints.
firstname.lastname@example.org - CEO (although don't expect any response there. It may be worth Cc-ing his address to add a bit of weight to your complaint??)
(Edited due to privacy concerns, please see Rules of Participation.)
02-26-2009 01:15 PM
Ive had exactly the same, and even directed HP complaints to this forum. The still say they have not had enough complaints about the model to justify extending the warrenty.
We could collate our letters together and send them off as one to the MD, who my first letter went to - surely they cannot claim their isn't enough complaints then?
Would everyone be up for snail mailing their letters to me then I could send them all as one bundle?