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05-20-2009 11:12 PM
Having recently written to Mark Hurd on the email form on HPs website (you wont find this easily on HPs site)
best to google "email mark Hurd HP CEO"
The response was a silly b@tch in Ireland who clearly has nothing to do with Mark Hurd responding to my message,
she said that there is nothing i can do as there is no product recall or free service extension for this model the 2500.
This is despite this model having the same symptoms as the service extension description for other models.
The point is if you read Mark Hurds comments about customer service, then get on the end of the phone with this lady who represents him, they are galaxies apart, the service from her was a joke, just like every other avenue explored from HP.
She effectively told me that the web support tools on HP site are not valid or to obe used by UK customers too.
Basically she may as well have said if you bought a HP laptop in the UK you are an idiot and there is no support avenues
for this type of clear product defect. Worst she was both rude and ignorant.
Looking to send a letter to the UK consumer department or independent complains area, i will try to find something like this,
HP are basically saying there is no product support, are in denial that this model has a problem yet it clearly does.
PS - Interestingly there has been a battery recall from HP, doubt it will fix the problem but you may as well request a new battery
from them, as well as having poor cooling systems now it turns out the batterys could also explode on these laptops.
What an absolute Joke, i imagine that HP will have no customers left in a few years time.
The silly thing is i walked over to the purchasing guy in my major FTSE100 company, and told him of this rude "CEOs" office lady, and he said he will do everything he can to cancel their contract asap, Not that were buying computers right now anyway but still this wmen instantly caused a flow on effect costing her company millions of pounds. ))) People need to think about what they say to the customer a bit more when they have a role of this type,
to me she was talking directly on behalf of Mark Hurd, and she left me wanting to complain about her to him, infact i told her that and her response was that "unless you know him personally you will not be able to speak to him" Arrogant self obsessed b&tch,
05-21-2009 03:44 AM - edited 05-22-2009 12:06 AM
This week I got a DV2400 (dv2545ef) from a friend on my desk for repair (I repair/evaluate/design electronics) with similar problems (tiled screen). After some research on the internet I was astonished to learn how many people are having the same problems! I am writing because I have completely disassembled the mother board of this laptop for inspection and as I have already seen on this forum I can confirm that there is a serious design fault with this motherboard, but there might be a solution!
The processor and Nvidia graphics chip are indeed shared under the same heatsink with ventilator, this in itself is no problem, if the heat extracting capabilities of heatsink and ventilator are good enough, but in the case of this motherboard there is an important difference between the height of the processor and the NVIDIA chip! When you remove the thermal interface of both the processor and graphics chip and then temporarily put the heatsink back in place you can visibly see the error: While the processor is in contact with the heatsink you can see a visible air gap (of maybe some tenths of a mm?) between the heatsink and the NVIDIA graphics chip.
I'll explain: in general any electronic component which needs to be effectively cooled has its surface in direct contact with the heatsink surface, and to eliminate "hotspots" there is a "thermal interface" between the two surfaces. This thermal interface exists in many forms but generally this is some soft foil or a compound. The function of this thermal interface is to "smooth" the surface of the component and heatsink there where they are in close contact. All microscopic holes and imperfections are filled with the thermal compound and this reduces the "thermal resistance" between the two. If you could look with a microscope at the surfaces you will see that it is definitely not perfectly flat, in fact you can see a nice landscape with hills and valleys. Without thermal interface the valleys are getting so incredibly hot that damage can occur (hotspots).
The problem with these laptops (in my humble opinion) is that to eliminate the relatively large gap between heatsink and NVIDIA graphics chip a very thick "foam like" thermal interface was introduced by the manufacturer between the two. This thermal interface seems to be adequate at first but as the laptop becomes older (my guess is as a result of constantly heating up and cooling down as people switch on and off their computer, things tend to expand when they are hot and shrink when cooling down) it's function reduces to the point where the graphics chip is not in good contact with the heatsink anymore, gets too hot and starts failing. Most of the time this will not immediately damage the chip, a cool down period and the thing works until it gets too hot again. (But I guess in some cases it might destroy the chip anyway). Every computer technician will be familiar with the following problem; a badly mounted processor heatsink and ventilator with as a result computers that are spontaneously switching off (this is a safety function of the motherboard, monitoring the processor temperature and switching the computer off when for some reason temperature gets too high) or giving blue screens. Most processors are remarkably resistant too this and often it will not destroy them but they will regain their normal function as soon as the heatsink problem is solved.
In my case I mounted another thermal interface, a sort of flexible soft metal foil with two adhesive sides; I filled up the gap with just enough layers of this material to eliminate the gap between heatsink and Nvidia graphics chip. (Using several layers of this material is maybe not a perfect solution, a good solution would be to measure the gap, introduce some metal, good heat conducting, plate material (aluminum?) of exactly the right thickness, coat this on both sides with thermal compound and mount this between the heatsink and the graphics chip) Afterwards the motherboard started up without problems, the graphics chip regained its normal function. I have not tested this in length so at this moment I cannot say if this is an adequate solution on the long run, but I can keep people posted on this. In any case, my guess is that a metal thermal foil will not deteriorate as quickly compared to the foam like thermal interface as time passes by.
UPDATE: I have reassembled the portable, it has been on all night and I have done some benchmark tests (3D mark) to stress the graphics chip and all seems to be good, the portable is working correctly.
05-22-2009 07:18 PM
okay, this is ridiculous. i just called up HP and for the record they refused to offer a free fix on my overheated and dead DV2500 laptop. i even asked for a rebate for use on a new HP computer and was denied. so no free fix and no huge rebate on a new HP computer. i don't know what the exact numbers are on how many DV2500 out there that has this problem, but i am guessing in the hundreds? guys, we really need to organize and force HP to resolve this issue free of charge.
- Narith Sok
05-23-2009 04:52 AM
There is a solid website and group of people have made solid case against HP, there is even in depth analysis..
I have tried to put the website address here but HP deletes the message. (as we all know, trying to hide their defective design problem)
Just send me private message, your email address and let us make a group to take it up with HP.. I am sure there are thousands around the world are affected by this problem. In Australia this figure sure would be more than thousand...
Do you know how to send private message ?
Click on my user id on left side, there should be new screen or page,
on rhside use "send private message"
05-23-2009 06:52 AM
05-23-2009 05:38 PM
the answer to fix the booting problem into vista is to go back to the older version of bios. for me F.21 worked fine and i have no problem since then. my model is dv2500 and dv2620ea to be precise.
06-06-2009 11:03 PM - edited 06-06-2009 11:06 PM
i think my dv2500 overheated, causing the HD to start ticking.
I bought a new hard drive, ordered recovery discs from HP.
now an errors shows up, "system recovery failed"
( LogFile4: C:\SYSTEM.SAV\video.log => FAILED in the CTOERROR.FLG text file)
does this error have to do with the video card or something ?
called HP, they said my motherboard is damaged.
OUT OF WARRANTY, JUST GREAT HP,
06-07-2009 04:51 PM
06-07-2009 05:37 PM - last edited on 06-07-2009 09:08 PM by WendyM
I have one of the Pavillion 9000 series. Everything that all of you descibed I have. My system is dead. They said I spilled Liquid in the laptop. And I am not the only one that HP said spilled liquid. I'm not stupid, I never put liquids near a desktop or a laptop. I also got hung up on by an associate for HP.Towards the end when the laptol was dying, it really heated up. I wrote to the head of the company and all he done was pass it on to some yes man. I've been involved with PC's for 20 years I also went to college to get a degree in IT.
I'm sure HP knows what goes on here, but I can't believe HP isn't worried about what's here. People from around the world. I got fed up and put the resolution in someone ele's hands.
06-07-2009 08:41 PM