My HP laptop battery exploded. Not on the recall list. How can I get any attention to this problem??

[boilerboy1945]

I buy dozens of HP laptops each year for my company. My personal HP Mini battery got hot, swelled up and blew open, spewing smoke everywhere and burning a spot on my wood library table! I was told by HP that my battery was not on the "recall" list, so I had to BUY ANOTHER BATTERY! I sent one of those "contact the CEO" emails to Meg Whitman and guess what ....no response. WHO AT HP CARES?? I'll not buy another HP product until this matter is resolved. Meaning, they will give me a reliable, safe product for my money. They can ignore me, but I can ignore them, too!

R.H.

[Mumbodog]

Send a polite email to the CEO Executive team

http://www.hp.com/hpinfo/execteam/email/ceo/index.html

[boilerboy1945]

Mumbodog.

Thanks for your suggestion. I have already sent a message, using your link address, to Meg Whitman. It was polite and professional. I simply asked why HP would not support their good customers when their products failed in such a dangerous and obvious manner. That was almost two weeks ago. I believe that no response from anyone at HP is an indication of their corporate philosophy.....don't acknowledge a problem until it becomes a "universal" problem. Apparently I'm the only one to have this experience.

Thanks for your interest.

Ron Huseman

[EtherNomad]

My HP Mini battery ruptured and is now puffed. I've removed it to avoid an explosive fire incident. I'm on the phone with HP Support right now. They are giving me the run around...

My next call is to the U. S. Consumer Product Safety Commission hotline (800) 638-2772.

I will also send an email to the HP Executive Team, per your advice.

[rocgl]

Had a similar problem with my HP mini battery.  Got hot, popped out of the battery case and started expanding. Just got off the phone with hp support who promised resolution in 24-48 hours.  Out of warranty though so not sure what they will do.