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04-23-2012 03:10 AM
Some keys got dislodged from my Pavilion laptop (P/N QA702AV) keyboard at the airport, my own fault. I was able to reattach three of the seven, but the plastic brackets under four of the actual keys, not where they seat, broke. At first, HP told me it would cost $329 to fix. When I balked, they came back with $99.30. I told them I just need the four keypads mailed to me and I can fix it myself. They are insisting the entire keyboard be replaced. I can't believe they cannot send me the four keypads in question. Any advice on dealing with this appreciated.
04-23-2012 06:13 AM
04-24-2012 03:53 PM
Interesting that during my search for a solution to this problem, two key replacement companies, who did not have my keys in stock, nevertheless said they get their replacement keys directly from HP.
04-25-2012 08:31 AM - edited 04-25-2012 08:37 AM
Yes there are jobbers who buy whole keyboards and tear them apart to fill in the niche in the market. But the cost of four keys from one of those guys will be more than a whole new keyboard and it is a lot more work to replace four individual keys than a whole keyboard. I am absolutely correct that HP does not sell individual keys.
This seller form England says they have them and it would be about $7 per key or a little more:
Entire keyboards on ebay are in the $20 range from a US seller, shipping included.
04-26-2012 12:33 PM
Getting replacement keys is absolutely possible and totally affordable. This company is my go-to resource for all replacement keyboards, keys etc. They even have a service that will match the correct hinge to your keyboard so you dont have to go throught the hassle of sending things back and getting replacements.