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Re: New Pavilion dv7-6187cl ac adapter giving electric shock (1088 Views)
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Student
o0James0o
Posts: 2
Registered: ‎08-11-2011
Message 1 of 4 (1,198 Views)

New Pavilion dv7-6187cl ac adapter giving electric shock

I just recently (yesterday) brought a dv7-6187cl from sam's club and after some unpacking it and booting it up, I noticed after a while of usuage that I am getting shocked by the aluminum and metal from the ports. I noticed that I do not feel any shock when I unplugged the ac adapter and run on battery. Thus I proceeded to touch the adapter's end and felt the electric shock from the end. I figured it might be because of the wall socket and thus turned to use a new one today. After using the laptop for an hour and turning it off, while unplugging the adapter from the laptop, I felt the shock from the adapter. 

 

I am wondering, is my adapter defective? Should I try to return and exchange a laptop/adapter from sam's club? 

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Provost
DavidPK
Posts: 23,437
Registered: ‎09-24-2010
Message 2 of 4 (1,132 Views)

Re: New Pavilion dv7-6187cl ac adapter giving electric shock

Hi,

 

I would definetely exchange both the laptop and charger straight away.

 

Regards,

 

DP-K

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Master's Graduate
Matt_Lo
Posts: 517
Registered: ‎12-13-2010
Message 3 of 4 (1,129 Views)

Re: New Pavilion dv7-6187cl ac adapter giving electric shock

You said that you don't get shocked while running on battery, and that you felt a shock from the adapter on the end.  Sounds like the adapter isn't well insulated.  I would exchange it ASAP :smileysurprised:

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Student
o0James0o
Posts: 2
Registered: ‎08-11-2011
Message 4 of 4 (1,088 Views)

Re: New Pavilion dv7-6187cl ac adapter giving electric shock

I have used it over the weekend, no shock... only during the first two days... I dont think I would have time tomorrow or the day after but i'll try to exchange at least the charger asap

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