New internal hard drive not seen

[Synchro]

I have a Presario R3000 (AMD) that I bought new some years ago.  It still has its original 40GB hard drive, and I'd like to replace it with a larger internal drive.  I bought Seagate's 250GB Replica (external backup drive) as an easy means of copying the entire C drive, including the operating system and all user preferences, and also having an ongoing backup.  The salesman (yeah, I know . . . ) at "BBs" told me that I could use e.g. a 320 GB Western Digital Scorpio Blue (EIDE), and I ended up taking a 160 GB instead (way more than I need).

My problem is that, after allowing Replica to copy my entire system, and swapping out the hard drive, the new drive is not seen by the system.  The Replica drive comes with a CD that is used as a boot disc when installing a new drive.  I went right through the screens until I came to a screen that asked me to select the drive in the computer that is to be copied to . . . the new drive was not listed.  NO drive was listed.

I checked the Seagate site, and it mentioned the importance of jumpers.  My old drive had a jumper (small rascals, aren't they? . . . didn't even see it until I had to look for it).  I pulled the 160GB out and added the jumper on the same terminals.  No improvement. 

I checked the Western Digital site; it says no jumper is needed on this drive if it's the only drive in the computer.  Hmmm.  Their site also mentioned that some older laptops can not "see" anything more than 137 GB.  Another Hmmm.

So, I pulled the 160 out and replaced my old 40 (with the jumper reinstalled).  It boots fine, but I need some help to sort out what's wrong with this picture?

Can the R3000 (AMD) support a 160 GB EIDE?  Do I have to do something in BIOS (never been there!!)?  What am I doing wrong?  What don't I understand?

All and any help is appreciated,

Synchro

[Huffer]

Your laptop uses the nVidia nForce 3 main chipset which does support drives larger than 137 gigs so that is not the problem. I am not familiar with the program you are using to clone the drives but it is just possible the new drive needs to be formatted before the cloning program will recognize it. Right now it is blank.

First however, let's go into the BIOS. Install the 160 gig drive in the computer (use the jumper). Now as you power on hit F10 to get into the BIOS. 

Here is the Manual which shows the various screens in BIOS (aka Setup)

Manual

The R3000 has a hdd self-test so you can try running that to see if it recognizes a hard drive. If not try removing the jumper and do the same thing again. 

Post back with results.  If we cannot get the BIOS seeing the drive then there is a basic show-stopping problem so let's start here and then move on. There is an outside chance the drive is bad. I just dealt with a bad brand new drive over the weekend. It is not impossible, but rare. 

[Synchro]

Huffer -

Thanks for the quick reply.  With the jumper on the 160 gigger, the HDD Self-Test: screen shows "Diagnostics not supported" for both the short test and the long test.  More important, for Test Status:, it shows "No IDE Device".

I'll pull the jumper & retry.  I'll post the results ASAP.

Thanks again,

Synchro

[Synchro]

Huffer -

No change with the jumper removed.  "Diagnostics not supported" for both the short & the long test.

"No IDE Device" when I tell it to run the test anyway.

If I have to format the new drive, how do I do it?  How do I choose sectors, etc.?

Edited to add:  Old 40 Gig drive is 4200 rpm; new 160 Gig drive is 5400 rpm.  Can that speed difference be the problem?

Final edit (8:30 p.m. ) for Aug 6, 2009:  I talked to the sales rep at "BBs"; he said it could only be a defective drive.  So, I exchanged it for a another new drive, but I had them open the box and test the drive before I left the store.  It tested okay.  Twice.

I brought it home, and installed it without the jumper (as the Western Digital site says to do for the Scorpio Blue 160 GB with 8 MB Cache (EIDE).  No improvement. 

I suppose I could reinstall the original drive and try to download the latest BIOS from the HP/Compaq site (I have never done that . . . yet).  I should also take a look at the Seagate site and see if they have an updated version of the software that came on the CD packaged with the "Replica" backup system.

If neither of those does the trick, then I'm up the creek without a paddle. 

I was led to believe that this was so easy that even a caveman could do it.

Thanks again,

Synchro

Message Edited by Synchro on 08-06-2009 01:01 PM

Message Edited by Synchro on 08-06-2009 05:46 PM

[Synchro]

Final result: Retailer BB provided a second Western Digital ("WD") 160 GB IDE internal and tested it before I left the store.  The Presario simply does not "see" the WD IDE.  I updated the BIOS.  I tried both new drives with and without the jumper.  Nada.  BB accepted the returned drives without any complaint, much to my amazement. 

I spent a few free minutes on the line with a Compaq tech service rep, and he couldn't offer any reason as to why the new IDE doesn't register.  I spent far more time with a WD tech rep, and his conclusion was that a compatibility issue exists. 

So, if I want to install a larger internal drive, I have to find one that's compatible with my Presario.  The Presario's model number is R3370US; it has an Athlon 64 processor.  The original, still functional, drive is a Hitachi ATA-100 40 GB IDE (DK23FA-40, model: HTS428040F9AT00, ).  I'd like to get 160 GB in there. 

If I'm successful, I'll post it.  If I find more incompatible drives, I'll post them as well.  For now, I've wasted more time than I can afford.

Square pegs, round holes.

Message Edited by Synchro on 08-08-2009 08:47 AM

[Synchro]

Has anyone out there successfully upgraded the original Hitachi ATA-100 40 GB IDE (DK23FA-40) in a Presario R3000 (Model R3370US . . . which uses an AMD processor and chipset)?  There is a similar 80GB hard drive available out there (Hitachi DK23FA-80), but I was hoping to go to 160GB.

If so, could you shed some light on how you did it?  Any problems along the way?

Thanks in advance for any help.