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12-25-2008 11:39 AM
12-28-2008 11:13 AM
To resolve this problem, remove the affected filter drivers. To do this, follow these steps:
type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
Locate, and then click the following registry subkey:
In the right pane, right-click UpperFilters, and then click Delete.
Click Yes to confirm the removal of the UpperFilters registry entry.
In the right pane, right-click LowerFilters, and then click Delete.
Click Yes to confirm the removal of the LowerFilters registry entry.
Goto Device manger and uninstall the DVD CD ROM drive driver .. and restart the notebook..
It Should Work
01-04-2009 08:05 PM
01-04-2009 09:17 PM
it seems that tehre is something wrong with that optical device. try this
boot the nb as usual
go to windows dev mgr
look for cd/dvd dev
uninstall it (put a check mark on delete driver software)
it will prompt you if you wld need a restart for your nb if not then to this
on the dev mgr
click action, scan for hardware changes
then try to burn a disc on normal windows or using a burning software
if successful then most likely you had a driver corruption for that optical device that is why you were able to get that error
if not, then did you install itunes? if yes then that might be the cause of the problem bec itunes wld allocate the registry value for the optical dev exclusive to itself. uninstall itunes, uninstall and re-install the dev as instructed above and then try to burn discs, then get an appropriate itune software for your system bec there are 2 types of itunes (32 bit and 64 bit itunes that wld work for windows).
if you did not install itunes and still got the same problem after doing the steps above, try to reseat the optical drive
reseating means you wld need to remove the optical dev out from the nb and put it back in again, to do this go to google using a diff computer that can go online ( i would highly recommend using a diff computer in doing this step since we wld need the defective computer off), search on hp services media library, select for your product (1..2..3..please be guided in choosing your exact nb model type /series), then select fru/removce/replace then select optical device and it will show you a stepbystep video how to reseat the optical dev. then try to see if you can burn discs in normal windows
if still no then try to edit registry values for that optical dev, remove the upper and lower filters (search for a microsoft document that can help you in this process).. if still no?.. then try to do system restore to tahe date you think the drive worked properly then if system restore will not work
do system recovery and still problem persists, then the optical drive is defective, proceed with replacing it