Pavilion dm4-2070us notebook, Windows 7 Keyboard

[grizzlbear]

Pavilion dm4-2070us notebook, Windows 7 Keyboard

Dear HP people,

Can anyone let me know if they have had any keyboard issues with this type of machine?

I have three problem areas:

1) When I type there is some key I hit that returns me to the beginning of a line. how do I stay at the end?

2) Is there a key on the right side of the keyboard that sends an e-mail? I have sent many partial e-mails?

3) Is there a way to keep the "F" keys on? I noticed on this keyboard you have to continually hit the "fn" key to do this?  Toggle?

These problems happen regularly., it may be a setting on this laptop top but I have never had this problem on previous laptops.

Can anyone help?
John

[adamol]

I am having similar problems:  The cursor jumps around as I type an email for example and I also have a series of email messages pushed into drafts folder. I believe the problem is with the touchpad. It may be very sensitive and our hands might be slightly touching it while speed typing. When I deactivate it (double quick touch on the upper left most of the pad) and I use a mouse it behaves properly. HP support team suggested a driver update (which I did), but it didn't help. They have also mention replacing the touchpad hardware. I have already sent this brand new laptop for battery charging problems. I am reluctant to do it again.

You have my sympathies.

[grizzlbear]

Thank you for your reply Adamol.

I was told by HP Support the sensitivity of touch pad can be adjusted. Have you seen any documentation on this? I'm a bad enough typist already without having this problem!

Thanks,

grizbear

[adamol]

Thank you for the message and hint. But I didn't see any documentation about this capability . I end up disabling the touchpad while speed type and activate it when I need to move the cursor. Also whenever. I can I use a mouse. But all in all I am disappointed with this laptop.

[dgchunyo]

I disabled the touchpad by double tapping on the white dot at the top left corner, and most of those problems went away (the white dot glows orange once it's off.)

I have a different problem, many, MANY times, my typing seems too fast and the keyboard does not seem to be sensitive enough to keep up - does anybody know if there is a way to adjust the sensitivity of the keyboard?

[Mahoff]

I am having the exact same problem dgchunyo.  I've done everything.  First, I bought some of those thin compression gloves hoping they would stop the fat part under my thumb from activiating the touchpad and that hasn't worked.  Now, I've turned the touchpad off and use a mouse, so the cursor doesn't jump.  But still, the keyboard doesn't read all of my key strokes.  I do not think it's a sensitivity issue in terms of the pressure of the strike.  Instead, I think it's an issue with the software being able to read my strokes fast enough.  I am a relatively fast typer, but even when I slow down I have problems.  Has HP been able to help you at all?

[dgchunyo]

Did a chat session with HP yesterday.  I had 2 options 1. send them my laptop and they would replace the keyboard.  2. they would send me a new keyboard so I could replace it myself.

I chose option 2 - I will likely take it to a local shop and have them replace the keyboard.  I will post if that resolves the issue.

[grizzlbear]

I've learned to live with it.

Thank you for the reply!

[dgchunyo]

I replaced the keyboard this morning.  The whole process took about 20 minutes (it was the first time I opened this one.)  It was not particularily difficult, and so far it seem like I still have the problem, but it is better.  Typing this only missed a couple of keystrokes and those could have been my own errors.  I have yet to strike a key more than a second time, where before, I sometimes needed to hit the key three or four times.

So while I can't say the new keyboard solved the problem, it did make it better.

I may post again if the problem gets back to the way it was before the new keyboard.