Pavilion dv5 webcam not working [ Edited ]

[AUSpug]

I have a pavilion dv5 1235dx laptop and the webcam does not work. I have tried several different solutions offered by HP but they have not worked. When ever I try using HP MediaSmart Webcam it says that no device is detected. I now have "Vega USB 2.0" appear under imaging devices in device manager which is up to date but I do not know if this is the webcam built in to my laptop or just driver software for something I do not have. Please help, thank you.

Message Edited by AUSpug on 08-09-2009 12:50 AM

[erico]

Which OS are you using?

Go to Device Manager to see if your webcam has the driver loaded. If there is a driver issue it can be easily seen in Device manager by looking for a yellow exclamation point and right-clicking and selecting properties for that device.

regards,

Erico 

[AUSpug]

Thanks for the advicebut for some reason the imaging devices tab is gone. It only appeared yesterday after I tried updating some things on windows vista.

[erico]

What is your installed Operating System? 

[AUSpug]

I'm using Windows Vista.

[RONSAH]

try to download another software that can test the webcam........

because sometimes the webcam is not working because there is a conflict on another software....

[erico]

Have you considered running the sfc /scannow command from the command line? It must be run as Administrator. The command will verify your OS system files.

regards,

erico 

[RONSAH]

sfc /scannow will not fixed the issue....

try to update the bios

uninstall the driver of webcam

and try to reboot the system

on your system tray if you will see a icon that is for the windows live messenger try to exit

that  and try to open your hp media smart software for webcam

please click my kudos..hehehehehe

==============================

Even if im a hp employee, this is only my opinion

[AUSpug]

I already tried downloading cyberlink youcam but that did not work with the webcam and many times I just got "Can't load SKUtil.dll".

What is the "sfc /scannow command from the command line"? And I am the administrator user of my computer.

I think I've already tried uninstalling the webcam driver if you mean software like "HP media smart webcam", but I don't know how to update the BIOS or what it is.

Thanks again 

[erico]

Hi,

sfc /scannow is a command line utility ( for most windows versions through Windows 7)  which checks all windows system files for corruption and replaces them, if required. If file problems are found, the utility will request that the appropriate operating system cd be placed in the CD/DVD drive as an available source for replacement files. There is a problem with the Windows 7 version of this utility in terms of excessive memory useage.

Go to Control Panel --> System and look for the Webcam device. Right click the device and uninstall it. Afterwards right click any device and select scan for hardware changes. If the webcam is detected, supply the location of the webcam driver.

regards,

erico