HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Primary Internal Battery Failure (581 Views)
Reply
Reply
Topic Options
Dolli Student
Student
Dolli
Posts: 1
Registered: ‎07-26-2011
Message 1 of 1 (581 Views)
Report Inappropriate Content

Primary Internal Battery Failure

‎07-26-2011 08:16 PM

I have a HP dv7t-3300.  I am recieiving a message upon start-up of a failure in my Primary Internal Battery (601).

 

I have run a system battery test and received this information

 

Battery Test

Primary - Replace (00000030)

Secondary - Not Installed (00000060)

 

Failure ID : RTQ2J0-0005NF-XD0021-C08T03

Product ID : WH764AV

 

Battery Test Failed

 

I also ran the Battery Check on HP Support Assistant and just says Replace Primary Battery

 

So here is my confusion.  According to my searches it is my internal battery, not my external that needs to be replaced.  But I can't seem to find any information on what kind of battery it is, where to buy one or how to replace it.  Even the HP site is only showing the external battery as somethng I can purchase.

 

So, what do I have to replace?  My external battery that pops out?  Or an on board battery?  And if it is the on board, where can I find it?

0
Reply
0
Please use plain text.