HP Support Forums
Join in the conversation.
07-14-2010 10:08 PM
I’m just curious to know if anyone else has experienced similar problems… The DVD drive on my notebook no longer works. It doesn’t even show up on my device manager. And a few weeks later the sound out. It always runs hot and I’m pretty sure this has damaged my motherboard. I haven’t experienced any issues with the graphics but looking at the volume or posts about that I fear it’s coming soon. So now the two most important parts of my entertainment notebook (the dvd drive and sound) are broken. There is now way I’m paying $400 for them to put the same crap that broke the first time in it again. My boyfriend also had an HP Pavillion dv6000 and it slowly died part by part also.
All I can say is HP’s customer service is horrible. When I told them I could buy a new laptop for $400 (and I was obviously frustrated) they began to try and sell me another laptop!! NO WAY! Never buying “HPOOP” again.
(Sorry but I needed to vent) ^_^
07-16-2010 08:11 PM
My dvd drive disappeared about three months before my dv9810us would no longer boot up. I never experienced any graphics or sound issues, but I had to do several hard resets to get it started at times. Finally, it just went into a loop where the lights would flash, hdd would run for a few seconds and then everything would stop. It would keep doing that until I pulled the battery. Nothing I tried would get it started again.
If you get to the point where you want to trash your laptop, you should look into one of the "reflow" methods. I baked my motherboard, and now my notebook is running better than ever.
07-21-2010 07:37 AM
I saw this was a rant thread so I thought I'd join in. I've owned my HP Pavilion Entertainment Notebook for four years and replaced the motherboard twice. I bought it from Costco so I had the automatic two year warranty. Yesterday I went to fire up the machine and I got the now familiar one long beep, two short beeps, and a blank screen. Yep it's the motherboard again. It saddens me because HP is a "local" company for me and I want to support them. But having a motherboard go out three times in four years? At this point I'm thinking it's a feature not a bug. No reason to get it repaired since I can't upgrade the video drivers on it anyway. There's a local computer repair shop that'll sell me a nice refurb for just a little more then the cost of repairing this disappointing machine. Sorry HP - you lost me.