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03-21-2012 01:17 PM
We have a probook 4530s that the keyboard has started randomly on it's own typing in caps and duplicating characters. The caps lock is not on when this starts happening, and the user has a hard time getting it to stop.
Any suggestions for what is causing this?
03-23-2012 10:39 AM
Hi. Our compnay recently purchase 3 ProBook 4530s and all are having keyboard issues. Call the HP support line and have them send you a new keyboard to install. You should receive it in 1 - 2 business days.
I see somebody has posted installation instructions on the web on how to replace the keyboard. Thanks!
In the meantime, plug in an external keyboard and plug in a mouse (don't use a wireless mouse with a plugged in keyboard...I had mixed results with that combination.) Good Luck!
04-24-2012 03:48 AM
I got my 4530s 2 months ago and the keyboard problems started right away. The keys that are used in gaming to direct my character were repeating causing my character to to be very eratic. As the keys spring back into place and the game was just updated, I thought the problem was in the game. After finding out that there was no problem in the game, I called HP and they sent a new keyboard. Problem solved? NO! The new keyboard was better, but still had the same basic problem AND I could see key repeats in MSWord. Called again, had trouble convincing the girl rep that I knew what I was talking about, but they sent another. Fixed? NO! The new keyboard is slightly better, but the problem still exists. While typing this I experienced for the 1st time the caps issue. If there is a resolution, I hope they come up with it soon. This is very frustrating. F.Y.I. I spent 30 years in the computer industry.
05-04-2012 07:27 AM
I ordered a ProBook 4530s and only had it 30 days when the keyboard started having erratic typing. On the login screen I was unable to type in my password. The letters were scrambling and posting more letters than I typed!
After contacting the HP chat personnel, I sent the laptop to the HP repair department since it was still under manufacturer warranty. The laptop was very clean when I used their drop box and shipped it off to their repair dept.. Now they say it had spill damage and I am responsible for the repairs. No way it had spill damage! Only 2 people used that laptop and we know better than to keep a uncovered drink close by.
05-04-2012 11:39 AM
The second replacement keyboard eventually (within a week) became so erratic that typing anything was problematic. Caps lock would switch on and off without being touched, so it became a problem just to log on. I started wishing that I had one of the first 2 keyboards. I called again. Replacement keyboard number 3 (keyboard number 4) has the original problem with gaming control, but better than the last couple, so far. I was able to find out that if you have 3 case #s in 3 months they will replace the computer. The problem is two fold; I was only given 2 case #s and according to the last post a returned computer could get trashed on it's way back. A quandary..
05-07-2012 06:03 AM
Thank you for your comments.
HP Repair sent me photos of the spill damage so I had to accept that my keyboard issue would not be under warranty. I am having the laptop sent back to me and hopefully I can clean it up myself with replacements parts (if any needed). I hope to have it work for me at least a couple of years. The cost for HP to fix my laptop was the price of a new laptop so I declined to have them repair my laptop.
05-07-2012 10:05 AM
Probook 4430 has same cap going on issue when not wanted. Also just doesn't type letters when pressed unless pounded on. Will go into a selection mode when using Microsoft office products where the keyboard and touchpad are selecting items no matter what you type or click.
The only solution I have is to reboot the laptop and never use sleep mode. Sleep mode totally deactivates keyboard and only option is a reboot unless you carry a USB version around with you.
08-03-2012 02:48 AM
Caps lock behaving eratically and clicks when playing audo files resulting from conflicts with Windows. See HP link below. Resolved problem with my Probook 4530s. Uninstall original driver and install download available on webpage.
09-04-2012 10:59 PM
I am having the same problem with my 4430, however I have a later version of the Power Assistant. I am wondering if I should uninstall this version (188.8.131.52) and install the earlier version (2.0.x.x). The software on HP's Website is not the newer version, but the 2.0. Curious. Either way I am contacting HP because the PC was purchased in July and has been having the problem from the start. Initially I thought I was fat fingering the caps. Just as I was typing that last sentence the keyboard started acting like the shift key was pressed. Too funny! I'm thinking I might just reload the entire system without the HP bloatware and see where that gets me.
09-15-2012 09:34 PM
I have two keyboard problems: I have to pound on the keyboard to get response. Particularly the space bar. Very frustrating for a speed typist like myself. Also I've had the caps lock go on without hitting it at all. And then it won't go off. My computer is less than a month old. Can this be adjusted or do I need a new keyboard? Has anyone had success with HP fixing this?