HP Support Forums

Join in the conversation.

Search the Community
turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Serial number missing after updating bios using HP update (Model: Compaq Presario V6608AU) (1759 Views)
Reply
Reply
Topic Options
Akr4u Student
Student
Akr4u
Posts: 1
Registered: ‎06-25-2011
Message 1 of 3 (1,826 Views)
Report Inappropriate Content

Serial number missing after updating bios using HP update (Model: Compaq Presario V6608AU)

‎07-07-2011 04:57 AM

Its really surpprising to me!! After updating bios and other driver updates my laptop's serial no and other hardware information missed. Even their is no currect model number. The model number has been changed to MCP67. 

 

One more strange thing, The splash screen during boot has been changed from COMPAQ to HP.

 

Recovery partition is working but Recovery DVD shows errror which means I have not valid product.

 

How do i roll back my system. Some time windows says I have not valid licence but sometimes everything runs fine...

 

 

What should i do?? The Laptop is about 3 years old and their is waranty.

0
Reply
0
Please use plain text.
 
Provost Provost
Provost
DavidPK
Posts: 23,409
Registered: ‎09-24-2010
Message 2 of 3 (1,799 Views)
Report Inappropriate Content

Re: Serial number missing after updating bios using HP update (Model: Compaq Presario V6608AU)

[ Edited ]

‎07-07-2011 05:59 AM - edited ‎07-20-2011 09:00 AM

Hi,

 

Tap away at f10 as you start the notebook to enter the bios menu.  Are you seeing something similar to the image in the link below by HaggisCat - it's about half way down the page.

 

http://h30434.www3.hp.com/t5/Notebook-Recovery/A-BIOS-update-bricked-my-laptop-What-next/m-p/740651#...

 

EDIT: Please use link in the post immediately below.

 

Regards,

 

DP-K



---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****


Microsoft MVP - Microsoft Windows Expert - Consumer

0
Reply
0
Please use plain text.
 
Grad Student Grad Student
Grad Student
rcspencer
Posts: 331
Registered: ‎03-11-2009
Message 3 of 3 (1,759 Views)
Report Inappropriate Content

Re: Serial number missing after updating bios using HP update (Model: Compaq Presario V6608AU)

‎07-19-2011 10:17 AM

Hi,

 

For some reason the link above isn't working at least for me, but I think this is a link to the same thread:

 

http://h30434.www3.hp.com/t5/Notebook-Recovery/A-BIOS-update-bricked-my-laptop-What-next/m-p/739505#...

 

Either way, the only solution is to send the laptap to HP Service, where they have the tools to correct the problem, or replace the motherboard yourself, as suggested in the thread above.

 

R

Although I am an HP Employee, I am speaking for myself and not for HP.
Reply
Please use plain text.