TSST Corp CDDVDW TS-L633L ATA Device driver does not load. The problem code is 19.How to fix?

[Chas-Msg]

HP Pavilion dv4
TSST Corp CDDVDW TS-L633L ATA Device

Control Panel / Problem Report and solutions
Problem: Could not load Driver software       Status: Report Sent

Description
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 19.

Problem signature
Problem Event Name: PnPDeviceProblemCode
Architecture: x64
Hardware Id: IDE\CdRomTSSTcorp_CDDVDW_TS-L633L________________0400____
Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318}
PnP problem code: 00000013
Driver name: cdrom.sys
Driver version: 6.0.6002.18005
Driver date: 04-11-2009
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 619663520

Control Panel / Device Manger
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

I have Tried:
Update Driver software
Uninstall / Scan for hardware changes
Uninstall / Restart / found new hardware
Properties / Check for solutions

How do I fix?

[DavidPK · Accepted solution]

Hi,

Try following the procedure under the sub-heading 'Let me fix it myself' on the link below to remove the Upper and Lower filters and see if this helps the issue.

http://support.microsoft.com/kb/982116

You will need to restart the notebook after this.

Regards,

DP-K

[Chas-Msg]

That did it.

Thanks David.

[DavidPK]

Hi,

You're welcome, glad it helped

All the best,

DP-K

[Dogguy]

worked excellent - now that my CD works, tyring to figure out how to install Windows 7?