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Travel Adapter Over Heating to 121 degrees F. (174 Views)
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PcNerdman Honor Student
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PcNerdman
Posts: 3
Registered: ‎11-15-2011
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Travel Adapter Over Heating to 121 degrees F.

‎12-08-2011 09:12 PM

Hello, has anyone else had problems with an HP EnVY overheating?  The first machine I ordered burned up in 20 days.  So 42 days later I recieved another.   Now, the power adapter is overheating to 128 degrees.    It is called "Travel Adapter" HP part # 6348-002 and Stamped "Replace with Part # 644240-001.   The computer shipped to me with the travel adapter.  It is only 12 days old.  .......Bother!

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PcNerdman Honor Student
Honor Student
PcNerdman
Posts: 3
Registered: ‎11-15-2011
Message 2 of 2 (122 Views)
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Re: Travel Adapter Over Heating to 121 degrees F.

‎12-13-2011 02:03 PM

Well, you got to give credit were it is due.

 

I just recieved a call from HP customer service, they are sending  me a new charger  to fix the overheating issue.

 

WOW....I have been working with computers for a very long time, and this is a first.  A phone call to ME, asking if they could help.  

 

This is GREAT!.   Well Done HP!

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