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12-08-2011 09:12 PM
Hello, has anyone else had problems with an HP EnVY overheating? The first machine I ordered burned up in 20 days. So 42 days later I recieved another. Now, the power adapter is overheating to 128 degrees. It is called "Travel Adapter" HP part # 6348-002 and Stamped "Replace with Part # 644240-001. The computer shipped to me with the travel adapter. It is only 12 days old. .......Bother!
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12-13-2011 02:03 PM
Well, you got to give credit were it is due.
I just recieved a call from HP customer service, they are sending me a new charger to fix the overheating issue.
WOW....I have been working with computers for a very long time, and this is a first. A phone call to ME, asking if they could help.
This is GREAT!. Well Done HP!