USB 3.0

[Antony_Lee]

bump... anyone got any idea ? i really need to figure out if this is a software / hardware / or USB problem.

[Antony_Lee]

here is the reply i got from ADATA, any idea ??

 
2010/9/4 <SERVICE@adata.com.tw>
- Hide quoted text -

親愛的客戶，您好：

   有關您此次反應的問題，威剛科技感同身受，同時我們也儘速在最
短的時間內為您提供服務，以減少對您的困擾。針對這次的服務，請不
吝惠予本公司任何的意見，您的鼓勵是支持我們持續提供更好的服務的
動力，您的建議也是提供我們改善服務、提升服務水準的方向。

Dear Customer,

A-DATA online customer service is set up to provide more efficient and
effective service. It’s a channel for customers to get quick response or
give suggestions.
We welcome any of your opinion according to our reply to your inquiry, and
A-DATA will do our best for your satisfaction.

如需針對本案件提供回覆，請點選下面連結！
If you want to give any further information or give any opinion, please
click on the link below.！
http://ap5.adata.com.tw/DMZ/CSFdBk4C.nsf/handle?OpenForm&CSNO=CS10090097&Docid=BFD5A60CB208578C48257...
 Lee

受理編號 Inquiry Number：CS10090097

處理狀況 Inquiry Response：
Dear Sir/Madam,
Thanks for supporting ADATA product.

Thank you for your letter.But,as we known,the motherland of model HP Envy
17 cannt support USB 3.0 .
Please check it with HPs.

Please feel free to contact us if you have any further questions.
Regards,
ADATA Customer Service Center

[Cyclops]

OH don,t worry...that is not true....I was doing some digging...it looks like USB 3.0 issue than Envy 17 issue... Check this...

http://h30434.www3.hp.com/t5/Hardware/8740W-USB-3-0-Problems/m-p/317744

[Mumbodog]

According to the manual for that model it has only 1 super speed usb 3.0 port, it is next to the audio out jack.

Look under "External Component Identification>Left Side>Port 7

http://h10032.www1.hp.com/ctg/Manual/c02160120.pdf

[Antony_Lee]

Hello,

  I am sure that i know which one is the USB 3.0 port, you can see me testing the ports on both side in the previous thread.

Also, it comes to me that read / write small files is okay without errors and have show significant performance difference.

But the fact i choose USB 3.0 is for copying some extremely large files. idea: 10G disk file of vmware.

So, it is very important for me that the data is correct and fast.

I do not understand why i can use my old 32GB 2.0 USB very well, but it turn to error when i was using USB 3.0.

[Antony_Lee]

I really start to think that may be the problem of ADATA, i send to their repair shop for checking, it's 4 weeks already, but still not yet confirmed that the USB is good or bad ...

[Antony_Lee · Accepted solution]

well, it finally confirmed USB stick problem, and got fixed. ... 4 months.

[Mumbodog]

Sounds like good news.