USB and Driver Issues

[tcam22]

Hello!

I recently received a bunch of new devices for Christmas - a digital camera, MP3 player, etc., plus I just bought a BlackBerry this week.

The problem I'm having with all of these devices is my Compaq Presario CQ60 Laptop will not connect with these devices.  It works fine with my mouse and my printer, but those are drivers I had installed right when I got the computer. 

Although I installed the drivers using disks or website files for all of these other devices, when I plug them in the computer does not recognize them.  It tries to install the driver then says pops up with the "device driver software was not successfully installed". 

The devices themselves also act as if they are connected to the computer for about 1-2 seconds, then act as if they aren't.  My Kodak camera won't even turn on if it's plugged to the computer.  The BlackBerry turns itself on and off of charging mode but I manage to back it up when I run the software.

This happens with all 3 USB ports.

And under My Computer the devices don't show up if they are plugged in.  Again, it works fine with things that worked with the computer before the problem started, which as far as I can tell was before the holidays.

Any advice?  Thanks!

[jimcpl]

Hi,

What operating system are you running on the laptop?  Are the drivers that you tried installed designed for that same operating system?

Jim

[erico]

Have you gone to the HP support web page for your product to see if there are any updates there specifically for USB issues?

Until you state which OS you have installed, no one here at the forum can help you.  You can also check at the Microsoft Windows update site. Look for the Optional updates. 

regards,
erico

[tcam22]

The OS is Vista Home 32 bit.

Thanks!

[erico]

specifically which CQ60 laptop do you have? look at the numbers on the barcoded tag on the bottom of your laptop. Post them here with the exception of the serial number.

regards,
erico

[tcam22]

420US

[erico]

Thanks,

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tcam22 wrote:

420US

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This would be the first thing to consider as I have no knowlege of which, if any, service pack for Vista you have installed.

Have you gone to the support web page for your laptop and applied the Windows Essential updates that are recommended by HP? Here is a direct link to the HP web support document. There are hotfixes for numerous issues included in the updates which are specifically for your laptop.

regards,
erico