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04-07-2012 06:21 AM
After my dv9820us (which I love) developed problems a tech decided were caused by worms/viruses (never found or IDed by Norton), he convinced me the only solution was to wipe the hd and install W7. Now the OS does not recognize EITHER the webcam OR the DVD drive. Neither shows up in DM, even when viewing hidden devices. Support Assistant doesn't identify either device as present. HP doesn't offer driver downloads for W7 on this model. Can anyone offer suggestions? I can't even install software with no DVD drive recognized.