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05-07-2012 08:16 AM
First of all thanks so much in advance to anyone help/assist to sort out my strange problem.
couple of weeks ago I would like to buy a laptop to one of my friend who works for human rigts organisation in Ethiopia for her birthday, I choose one with very reasonable price (it was display model) from retail shop and before give it as a birthday present, we want to make it ready for software and update wise,
next couple of day later when we started to install AV and other programs, few hours later we noticed that its not charging, next day i went the shop and i was told chargers not included warranty and it might broken due to drop/hit etc.. Obviously i wasn't able to proof that didn't happen and bought new one with big regret..
day before to present it, just after updates done (when updates ask reboot) and rebooted black screen came up with "booting device not found" alert , somehow i had lost HDD,, spend some time and reboot several times but unfortunately machine never booted, due to limited time i couldn't go to shop where i bought it but went near by computer repair shop and they said HDD dead, i need to buy new one,, I had no option but buy new HDD and quickly install it and gave as a present,,, and of the day she was happy (no idea what i suffered) and few days after return back to Ethiopia..
I went retail shop again when I got time told the problem and received expected answer; - you should have contacted HP.....
I sorted what I want but so upset and disappointed, first contact with Toshiba support (HDD manufacturer) and they addressed HP for information.
Now, I know most of the customer services ignored you and your problem after ages long phone conversation and probably HP too. All I have now 3 invoices (laptop + charger + HDD) , one broken brand new charger and one 2 hours used very brand new 500gb toshiba HDD.
I can't send laptop to HP because it's somewhere in Africa right now but I just don't want to be ignored and seem easy touch, besides very upset and seriously disappointed.
If any HP representer (United Kingdom - London) in this forum , can lead/ guide me what can I do?? Obviously I don't want money back because i can't give laptop back and i already forget charger it is completely useless for me but HDD is just 2 hours old..what can I do or what HP can do?
Model : Presario CQ61 - 402SA
Serial : CNF001CD13
Toshiba MK506GSX (strongly not recommended)
05-07-2012 08:23 AM
Yes you are in a tough spot here. I think you might have gotten HP to send you a new charger and hdd but I have never seen a case where they will send you money to reimburse for self-help purchases. Are you sure the original hdd is really dead?
05-07-2012 08:40 AM
Huffer thanks for your quick reply, it may nothing but at least gives some ease and nice to hear someone understand your feelings and problem,
And yes HDD is dead it;s been taken out and connected another pc via usb cable (docking??) in repair shop .. no response.. yesterday i found external HDD enclosure and swap HDD as well. after long wait (about 5 min) it came up on screen but not responded later on.