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Re: When I try to open SimplePass I get an error box that says "Program Operation Error" (207 Views)
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rswaner Student
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rswaner
Posts: 3
Registered: ‎08-03-2012
Message 1 of 6 (228 Views)
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When I try to open SimplePass I get an error box that says "Program Operation Error"

‎08-03-2012 01:03 PM

The error box tells me to reboot or reinstall the program.  I have a dv7 running Win7 64bit.

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Provost Provost
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DavidPK
Posts: 23,344
Registered: ‎09-24-2010
Message 2 of 6 (222 Views)
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Re: When I try to open SimplePass I get an error box that says "Program Operation Error"

‎08-03-2012 02:05 PM

Hi,

 

Try using Recovery Manager to reinstall HP SimplePass - the procedure for using recovery manager to reinstall Software and Drivers is detailed in the document on the link below.

 

Recovery Manager - Windows 7

 

After the reinstallation has completed, restart the notebook.

 

Regards,

 

DP-K

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rswaner Student
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rswaner
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Message 3 of 6 (208 Views)
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Re: When I try to open SimplePass I get an error box that says "Program Operation Error"

‎08-03-2012 04:04 PM

Still getting the same message.  Any other ideas?

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Provost Provost
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DavidPK
Posts: 23,344
Registered: ‎09-24-2010
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Re: When I try to open SimplePass I get an error box that says "Program Operation Error"

‎08-03-2012 04:17 PM

Hi,

 

Can you post back with the full Model No. and Product No. of your dv7 series notebook - see Here for a further explanation.

 

Regards,

 

DP-K

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rswaner Student
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rswaner
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Registered: ‎08-03-2012
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Re: When I try to open SimplePass I get an error box that says "Program Operation Error"

[ Edited ]

‎08-03-2012 05:33 PM - last edited on ‎08-03-2012 05:43 PM by Moderator

Product B6R46UA

Serial [Personal Information Removed]

Model dv7-7115nr

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Dean Dean
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Daniel_Potyrala
Posts: 10,720
Registered: ‎01-31-2009
Message 6 of 6 (182 Views)
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Re: When I try to open SimplePass I get an error box that says "Program Operation Error"

‎08-05-2012 05:38 PM

Hi,
Uninstall current driver and software for the fingerprint reader.
Restart the system.

Resource:
Uninstalling Software in Windows 7
Uninstall or change a program in Windows 7

Download and install the latest driver from here.
Download and install the latest software from here.

Note:

 

  • Restart the system if you will be prompted about it.
  • Now all the latest browsers should be supported again.
  • Check the manual for HP SimplePass here.

 

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