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04-23-2012 04:06 AM
When I try to tune up my PC with the Hp Support Assistant or download my zoo tycoon game, a blue screen appears telling A problem has occured and windows shut itself down to protect data and to disable or remove any new software, and to disable BIOS memory options such as caching or if I need to use safe mode to to remove or disable and components on my computer, then it immediately shuts down? How can I fix this?
04-23-2012 07:55 AM
What model computer and what Windows version? Blue screens like that can be a lot of things; bad memory, bad hard drive, a virus, a bad driver. The first thing to do is run a full hard drive test in the BIOS and see if there is any physical problem with the hard drive. Then I would do a chkdsk to see if there is a problem with the file structure then lastly an sfc /scannow to see if there are problems with Windows system files. Lastly, I would run a memtest to see if there are memory problems. Post back if you need specific help with any of these things or all of them.