Who are HP answerable to?

[DrakeMinion]

If complainst dont answer if the moderators dont answer if help@hp.com dont answer

What next?

Why offer warranties then blame the consumer for something the retailer did. Surely HP's customers should be looked after and not fobbed off

[Huffer]

Why don't you try to explain to us what happened? I went and looked at some of your other posts and it is something about HP revoking a warranty after 10 months. Please tell us the story if you want help.

[DrakeMinion]

I tried to use a dvd on the computer when it was 11months old. It didnt work so i tried another etc. I phoned HP they said it expired in January, a month prior. I went arounf and around now its month 14.

I tried the retailer but they just passed the buck.

The laptop was sold " invalidated " as HP terms it. From my experience HP use evey excuse not to provide support.

When i purchased a new pc it came with a 30 day support set up thing free of charge and yet when i phoned HP they knew nothing about it. When i complained i got to speak to some manger in south africa. Infact ewvery time i phone HP i speak to a manager (they must have thousands)

I was trying to connect a hp monitor to a hp computer but the frame rate went to shot. I tried calling hp and all they could say was that it is a commercial unit.

I dont unfderstand i bought it in a shop and it had hp's logo on it.

I also have a hp flash drive i have been phoning hp since may because it hasnt worked, They simply dont give a **bleep**e. 

Last month i spent £20 on calling HP. 

(BTW i bet the moderators will remove this, they did this before and temporarly banned me)

[Huffer]

You bought outside of ordinary channels so you have no warranty. Your only recourse is against the seller. Just because you "bought it in a shop and it had hp's logo on it" does not mean HP has to warrant it. 

[DrakeMinion]

HP's manufacturers warranty states otherwise.

Otherwise HP could sell any junk sell it and not claim responsibility

[DrakeMinion]

One of the sellers have closed.

The other simply dont care.

[Huffer]

It was likely gray market goods...I cannot be sure of that but not every sale of an HP product comes with a warranty. Where exactly did you buy it?

[DrakeMinion]

One was a computer shop that closed down. The other PC World