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11-13-2009 10:33 AM
12-29-2009 12:57 AM
Sorry no help just empathy, have a 9000 as well, all working fine until this weekend. Tried to install software and won't read DVD, same symptons as yours. Look in device manager, mine reposrts the DVD writer with a yellow tag and says driver is defective. Got that far, uninstalled driver and when I rebooted wizard tells me that the driver is defective. Don't know where to get an uncorrupted copy from. If you find out can you let me know, please. Happy New Year!!!
12-30-2009 01:01 PM
I have had the same problem with the dvd drive for a while.
doing the steps on the microsoft sopport page did fix it for a day a couple of times but now it doesn't seem to do anything anymore. i've been thinking of upgrading to windows 7 do you think that would help?
any help on this would be greatly appreciated thanks
12-31-2009 09:02 PM - edited 12-31-2009 09:05 PM
I bought a used dv9720us, that was inoperable. I somehow (trial & error) got the windows 7 64bit dvd to boot and install to the new 320gb HDD. That was 12/13/09. Ever since then the DVD drive hasn't worked, and I have tried installing XP Pro and windows 7 many different ways to correct the issue. I have even purchased the recovery DVD set from HP, cleared the HDD using another computer, but CANNOT get the drive to work. I have updated the bios to F.32 but can't get the unit back to factory specs. Currently I am running windows 7 64 bit installed from a USB flash drive, and set up following the directions I got here on the software forum. I don't own Vista, except this computer and a Toshiba laptop, so no install disk.
I will post the link to the install and driver chioces after I post this.
The only thing that isn't working now is the DVD drive. EVERYTHING else works great. WIndows 7 64bit is awesome.
This laptop is awesome, for what I have invested. I have an external DVD drive I use when necessary.
I just wish HP would make the bios more flexible and informative.
02-20-2010 08:29 AM
Enter the bios area at boot time and look to see if the bios is detecting your CD/DVD drive. If no, then you have a hardware issue. If yes, the bios does sees your CD/DVD drive, then you probably have a driver issue.
12-07-2010 11:48 PM
Replaced drive twice one used and one New and still get same problem. Reinstalled entire hard drive data(reformatted)including secure area. Last time got half way through reinstalling system files from original disk and drive stopped reading again. Any ideas?
12-08-2010 09:37 AM