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cd/dvd drive on a dv4 will no longer read anything (288 Views)
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Student
Just_thought
Posts: 1
Registered: ‎04-12-2012
Message 1 of 2 (288 Views)

cd/dvd drive on a dv4 will no longer read anything

[ Edited ]

My first laptop. I got it in 2010, an HP Pavillion dv4-2161nr running Windows 7.

Any disk I insert is not being read and MediaSmart will not read any of them (says 'Please insert a DVD'). I uninstalled the drivers and restarted. That didnt help. I tried resetting the sleep options, and the autoplay is off, and I even ran Microsoft Fix It (which didnt help, because there "was no readable media in the drive"). I know these disks work on other devices and HAVE worked on this one before.

When I was going through every possible solution I followed instructions on how to open the disk and read it in the command prompt. After entering "diskpart" and after inserting the disk that I am 100% positive is not the problem, entered "list volume" and for the drive in question (F: ) it showed that it was a DVD in the drive, but had nothing on it. It was not a burned dvd, but one I have played on here many times.

How can I fix this problem?

I have tried everything the internet has dished out to me.
Will this problem require a replacement?

Its getting frustrating.

Please use plain text.
Regents Professor
Mumbodog
Posts: 10,849
Registered: ‎01-11-2010
Message 2 of 2 (275 Views)

Re: cd/dvd drive on a dv4 will no longer read anything

I think the dvd drive has failed, would need replaced.

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