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04-12-2012 09:09 PM - edited 04-12-2012 09:12 PM
My first laptop. I got it in 2010, an HP Pavillion dv4-2161nr running Windows 7.
Any disk I insert is not being read and MediaSmart will not read any of them (says 'Please insert a DVD'). I uninstalled the drivers and restarted. That didnt help. I tried resetting the sleep options, and the autoplay is off, and I even ran Microsoft Fix It (which didnt help, because there "was no readable media in the drive"). I know these disks work on other devices and HAVE worked on this one before.
When I was going through every possible solution I followed instructions on how to open the disk and read it in the command prompt. After entering "diskpart" and after inserting the disk that I am 100% positive is not the problem, entered "list volume" and for the drive in question (F: ) it showed that it was a DVD in the drive, but had nothing on it. It was not a burned dvd, but one I have played on here many times.
How can I fix this problem?
I have tried everything the internet has dished out to me.
Will this problem require a replacement?
Its getting frustrating.