dc/dvd drive not functioning and not recognized in device manager after installing Windows 7 OS

[mbakeraia]

I have an HP Pavilion laptop, model # dv9617nr, which was originally loaded (from the factory) with Windows Vista.  I upgraded the OS to Windows 7 a few months ago, and initially, everything worked fine.  Within the last month, however, my DVD/CD ROM optical drive stopped working and is not recognized in Explorer, and does not show up in Device Manager.  I have tried a number of fixes from this forum and the Microsoft Windows 7 forums, with no positive effect.  I should note that upon inserting a disc in the drive, everything sounds normal (device spins and the external LED lights up) but nothing happens and the unit shuts down.

I have no idea if this is a software or a hardware issue.  I did check the HP website for software and driver updates for my model and the Windows7 OS, but HP has no update for this PC running this OS.  ANY help is greatly appreciated.

[ManjunathTech]

Hi

Please find the link given below might help you to fix the issue on your unit.

Troubleshooting CD or DVD Drive Detection Problems

Let us know how it goes!

*Although I am an HP employee, I am speaking for myself and not for HP.

****Click the White Kudos star to say thanks****

****Please mark Accept As Solution if it solves your problem****

Regards

Manjunath

[mbakeraia]

Manjunath,

I did try the HP Support Assistant (many times) but unfortunatley, it too does not recognize my optical drive.  Because it does not recognize the drive (or even find it) no further steps can be taken using the Assistant.

As an HP employee, can you tell me why there are no software/driver updates available from HP for my notebook running Windows 7 OS?  Thanks for your help!

Michael