hp DVDRAM GT31L ATA Device

[starfate]

my hp DVDRAM GT31L ATA Device has stopped working tried to reinstall driver using the device manager but it does not install it says windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (code 19)

[Pankay · Accepted solution]

try this

1. Click Start and then click All Programs.

2. Click Accessories, and then click Run.

3. Type regedit, and then click OK.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

4. In the navigation pane, locate and then click the following registry sub key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. In the right pane, click Upper Filters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click Upper Filters only. If you do not see the Upper Filters registry entry, you still might have to remove the Lower Filters registry entry. To do this, go to step 8.

6. On the Edit menu, click Delete.

7. When you are prompted to confirm the deletion, click yes.

8. In the right pane, click Lower Filters.

9. On the Edit menu, click Delete.

10. When you are prompted to confirm the deletion, click Yes.

11. Exit Registry Editor.

12. Restart the computer.

[Vidya]

Microsoft Fixit will do all those steps automatically. Just open the link and click Run Now:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

[tanmazo]

Thanku so much my DVDRAM is now working

[KellyD-SS]

I have been working on this problem now for several hours and did the Microsoft Mr. Fix it along with numerous other suggestions but Pankay, you solved it with your detailed instructions.  It is much appreciated!!!!!!

[webmann2]

pankay,

Thanks for the instructions here. It solved the problem of my hp dvdram GT31l.

[tonyalbair88]

i need this driver

[SeanS]

Hey Tony,

The easiest way to resolve this is to use Microsoft Fixit. Here is the link: http://goo.gl/mmKWz

I could give you all the long instructions but it is much easier to use Fixit.

Hope this helps!
Sean

[MarkDD975]

Pankay's solution resolved the problem for me.  Thanks!

[lawher]

you are AWESOME.  HP fixes did nothing to resolve the problem.  You need to start your own company if HP didn't give you a big fat promotion on this one!